3 Customer Reviews
Review from Edward C
1 star11/04/2024
## Key Takeaways - **COTA** has failed to provide the discounted fare I am entitled to after my smart card was stolen.- The **Transit app** on Android has been unhelpful in resolving issues with adding funds to my smart card.- I was left stranded overnight due to a **COTA bus driver's** failure to stop at a designated bus stop, which put my health at risk.- As a **disabled individual** with **Asperger's disorder** and **diabetes**, I am entitled to protections under the ******** and COTA's actions may constitute a violation of my rights.- If these issues are not resolved, I may pursue **legal action** to ensure that my rights are upheld.Review from Pamela `
1 star12/09/2023
I think COTA and It's MAINSTREAM SERVICE has gone into the crapper.. they punish riders for being a little short on the fare by kicking them off the bus.. This happened to me today.. Was heading out to get my booster update for COVID.. I was a little short on the go fare.. I was supposed to go to CVS Pharmacy for the shot and I would have got some money there as they have an ATM... But I got booted off the bus and my brother was there to take me... I am angry and upset with then.. I have not even heard anything on my recertification either... I went to my doctor where she filled out her part of the forms and faxed them... That was on November 21st 2023. Here it is December 9th and I Still have not heard anything on my recertification... The way I feel right now.. I don't care if I am recertificated or not... The way I was treated this morning makes me want to not use them anymore...Review from Maria Y.
2 stars06/21/2022
Im currently on bus 2022 on the route 31. Im filing this complaint because Ive never seen a driver act like this. It is 96 degree weather, the bus driver does not have the ** on. His reasoning? A passenger did not pay their bus fare. Why did everyone have to pay for someone else decision. He did eventually turn it on but still this is wrong. Then. A guy pulled the string to get off the bus. As per usual the bus driver is suppose to stop. The driver did not stop but instead blames the passenger for not pulling it quick enough. The driver goes on and says it didnt want to break the bus. This is so sad because the guy had to walk so far back. The driver didnt even apologize. What a psycho!
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