ComplaintsforCruisin Classics

• Initial Complaint

  02/17/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  on 1/31/2024 I purchased a 1966 Ford Mustang. I opted not to have an independent inspection done prior to purchasing it because I was believed ****, the salesman, when he said this is a solid car and a solid driver. I received the car from the shipping company on 2/14/2024, and he day I received the car, I noticed the engine made a loud clunk and shook hard when I started it. The power steering also made a grinding noise when turning the wheel. I took it to a local classic car mechanic and he said he won't know exactly how bad it really is until he gets into it, but said he can almost guarantee the starter & flywheel need taken out and fixed, the balancer needs replaced because it wobbles, the power steering leaks, transmission leaks, rear axle seal leaks, the fuel tank was vented into the trunk (can smell gas while sitting in the car), all 4 brakes squeal, the passenger door has a golf ball size rusted hole in the bottom corner of it, the rear tires had gashes in the tread and had to be replaced, all window & door seals are shot, the entire trunk underneath is extremely rusted (including part of frame that is actually broken) almost all of the chrome is pitted, passenger mirror is about ready to fall off. I could easily go on with more issues that I found, but I won't. This car was completely misrepresented as a solid car and a good solid driver. I can't even drive it until the engine/transmission and other serious issues get fixed, because it will damage the parts further. I have to let it sit in my garage until I the mechanic can get it in, 2-3 weeks. Who knows what else he will find wrong with it once he starts getting into it.

  Business response

  03/20/2024

  We are genuinely sorry to hear Mr.****** was disappointed with his Mustang. Curt had multiple phone conversations with Mr.****** at which time he walked around the car and answered all his questions as honestly as he could. Mr.****** stated that this was his first experience buying a classic car and we suggested several times that he should hire an independent classic car inspection company in which he declined to do so. The car sat in our showroom and we did not experience the issues that were described. Although we don't agree with the description of the car in the complaint and the car was bought we still would like to offer to sent a check for $1200 that will more than pay for a new starter and flywheel.   

  Regards

  Cruisin Classics

  Customer response

  03/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******* ******

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