ComplaintsforCommunity Bank
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Complaint Details
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Initial Complaint
02/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I initiated autopay with Community Bank for a purchase at *****'s Jewelry in ***, ****, informing the representative of my overseas travel plans. I emphasized the need to set up autopay to settle the balance within 18 months to capitalize on the interest-free promotion. The representative assured me that a monthly payment of $400 would suffice to clear the balance within the specified timeframe. Consequently, I scheduled autopay for $400 per month starting in March 2022.However, upon reaching the end of the 18-month period, I discovered an outstanding balance of over $1,200. To my surprise, Community Bank levied a $3,494.62 interest charge on a balance that was only half of that amount. This practice appears to be highly questionable and unethical, leaving me perturbed by the unexpected financial burden. Given that I set up autopay to manage this situation while abroad, returning home to find a significantly inflated balance is both distressing and unjust. I seek assistance in rectifying this matter promptly.Business response
02/26/2024
We are ************* and ********************** We received the correspondence you sent to the Better Business Bureau and appreciate you taking the time to let us know you have concerns. Once our investigation is complete, we will mail a response letter directly to you that contains our findings.Initial Complaint
05/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
You have DEFRAUDED me. It has come to my attention that you received payment on a debt that was canceled however, you are still preceding to collect from me. The notice to the agent is a notice to the principle, notice to the principle is a notice to the agent. I demand that the following account be removed ********************************* ******** ****************************** **************************** *****************Per 15 U.S. Code ****, the finance charge is insurance that protects the lender in the event that the obligor defaults. The payment status of this account is in default, which means you received INSURANCE money! This account was then illegally listed on my consumer report as canceled debt.According to the **** when a creditor cancels a debt, a ****c form must be sent to the obligor or consumer. I never receives my ****c for this canceled debt. Therefore, you are coercing me into paying the balance, which is FRAUD. Since insurance money was collected, the *** identifies canceled debt as income. Income does not get reported on the consumer report and TAX FRAUD has been committed!Business response
06/07/2022
This message is in reference to BBB Complaint ID ******** for ***************************. We've confirmed we responded directly to the customer regarding the concerns with our letter dated May 26, 2022. We consider this matter closed.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
PO Box 182119
Columbus, OH 43218-2119
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.