ComplaintsforColumbus Deck Company LLC

• Initial Complaint

  07/14/2022

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  We signed our agreement 7/5/2020 and paid $4,589.66. After a month, the company began digging holes. Progress was slow. We were told that the deck would be completed two weeks after the second payment of $4,589.66 (at commencement of work) September 26, 2020. The holes stayed unfilled until the spring of 2021. These created a hazard for children in the area. We called many times and left messages when we didn’t connect; they kept promising that they would come, usually within a week. In the summer of 2021, the company installed the posts. According to one of the company employees, the job was done incorrectly and needed to be redone. In the fall of 2021, the company completed some partial work and left materials on the ground. Exposed nails and miscellaneous construction materials are still there. There has been no progress in 2022, even though we have been in regular contact and are always given a work date within a week or so that is never honored. The neighbors have been very patient during this time. They recently expressed concern that the construction materials are degrading the neighborhood. Throughout this time, **** ***** and ******* ***** were our contacts. We were informed that Mr. B**** had a bad accident and could not work. We understood the situation. Later on, Mr. B**** cited COVID as the reason many workers were unavailable. We support small business but this situation cannot continue indefinitely. Our deck is still unfinished and unsafe. We request a full refund due to the inconvenience and potential liability due to the construction materials and, earlier, the holes. We have been unable to use our back door for more than two years as the steps have been removed and the deck is incomplete. There are also no steps from the unfinished deck to the ground and the boards on the deck are not fastened securely. We would appreciate anything you could do to help in this situation.

  Business response

  07/28/2022

  We're looking to have Mr ****** completed before the end of August.

  Customer response

  07/28/2022

  I am rejecting this response because the company's reply to my complaint has been the same for the past two years.  We have several voicemails from **** ***** and ******* ***** promising that work would be done, usually 3 to 5 weeks out.  The end of August is about 5 weeks out.  Based on the last conversation we had with the company, we were informed that the end of June was the definite completion date.  Also, no work has been done on the deck at all by the company during 2022.  Our neighbors have been complaining and some have commented that the unfinished deck portion would need to be dismantled and redone due to the fact it would not pass inspection and be unsafe.  As a result, I do not believe that suddenly the company will honor the contract.  Therefore, we are requesting a refund.  
  
  Regards,
  
  ****** ******

  Business response

  01/21/2023

  I am working one job at a time trying to resolve any complaints we will complete project as soon as we possibly can

  Customer response

  01/24/2023

  I am rejecting this response because we have had no communication from Columbus Deck Company (Sean B**** or an authorized representative) for a long time.  The project was started in 2020 and we have not received anything from the company regarding what they will do.  We already said we would take some brick paving work in lieu of the deck and we still have not received an email, phone call or visit from any company representative.
  
  Regards,
  ****** ******

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