3 Customer Reviews
Review from JIm J
1 star06/24/2023
Regarding delivery of my hot tub cover: I just went outside (I have been home all day – it is raining here in Michigan) Laying flat on driveway is the carton with my hot tub cover. No advance delivery notification. No attempt to ring my door bell or knock. No opportunity to sign a delivery receipt or inspect the contents. It was just lying there in my driveway soaked from the rain. I brought the carton into my dry garage. The bottom of the carton was busted open. The top flap of the carton was opened and the staples broken loose. The plastic bag that was supposed to protect the cover was off and to the side The bag of tie down hardware was open and missing most parts. This delivery company is terrible.Review from Jeff E
1 star05/15/2023
BUYER BEWARE OF THIS DELIVERY COMPANY. Said show up between 10-2 and finally at 732pm they called me saying they were 20 mins out. I said just leave it infront of the door and he refused to bring it up 2 flights of steps as we live in a condo which they knew upfront. Trying to get it rescheduled or even get a hold of someone myself or going through Lowes is ridiculous and was never able to reach anyone either by phone, text, or email. This company is horrible. Avoid them at all costsReview from Suzie S
1 star03/02/2022
I was "supposed" to get my couch last Friday and then was informed Monday that the manager "forgot" to put me on the schedule. They only do deliveries tues-saturday so he then put me on schedule for Tuesday... got a call that the truck driver called in sick so had to reroute me for today (wednesday). Got notified this morning that the truck "broke down" and another driver was coming to replace the "broken truck" but then that driver drove a smaller vehicle so he couldn't get all the items from the warehouse to fit on it- including mine. SO, he rescheduled me for Friday but at this point I'm convinced I'm never going to get it. No one cares to help me and the customer service they have is useless. I have never come in contact with a worse/ more unprofessional company in my life.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.