ComplaintsforBuss Mechanical Services LLC
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Complaint Details
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Initial Complaint
08/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On or around 4/18/24 we had **** Brothers come inspect our A/C as it was not working properly. The **** Brothers team came out and told us that the bearings on the A/C unit were beyond repair and would require a replacement unit to be installed. We paid for services online on 4/22/24 in full.The unit they took off the building was a 5 ton unit, but they replaced it with a 3 ton unit.We did not know this until it started getting hot and our A/C again wasnt working.I let the company know on 6/26 via phone call that the wrong unit was installed. Since then the owners have responded sporadically saying they would talk or come out but never have. I have sent 8 text messages and numerous calls and am being ignored.We have been without proper A/C in our business for months and cannot get in touch with the company to replace the 3 ton unit with a 5 ton which should have been done at the beginning.We noticed the A/C still wasnt running properly and had the company come back out on.Initial Complaint
07/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I sent this company to a property a manage with the owner (DATE). I was quoted $100, they did the service and billed us $1600+. We were happy to pay for this as the issue needed fixed. However, a few weeks later on (DATE), we noticed the ** was not working again. When he spoke with the owner, ******, he told her that he forgot to tell us there was additional needs to fix the issue. Myself and my business partner paid $1600 when we were quoted $100 and the issue was not fixed. We contacted the business owner, *******, to correct the problem and he quoted us much much more and did not come back to fix the issue. We emailed several times asking for clarity without a reply. ******* did text me later telling me he would call me or reply to my email but never did. After months of trying to reach him and find resolution, we respectfully request a refund for services that were billed, not completed, and did not match the quote.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.