ComplaintsforStereo Lab Service, Inc.
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Complaint Details
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Initial Complaint
03/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I dropped off a marantz reciever for service and was told that cleaning was included with service. Then was met at the counter by an irate screaming man who said cleaning was extra 125.00. I said ok il pay it. Why are you screaming at me? Then he became more angry and walked away into the back. I paid for a service 740.00 total with repair. When i turn on my stereo both speakers should be putting out sound. They are not. When i switch to FM i should be able to listen to fm.I CAN NOT. The job is incomplete and a light was damaged in the process. Please advise the people of this shabby service establishment and the ** ***** general manager.Business response
04/05/2023
Thank you for sharing your experience. We are sorry that we missed our goal of 100% customer satisfaction. Please let us know if we are able to refund the service, minus the $75 bench fee, to the card you used with us.Customer response
04/05/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
**** ***
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Contact Information
Business hours
Today,11:30 AM - 6:00 PM
| MMonday | Closed |
|---|---|
| TTuesday | 11:30 AM - 6:00 PM |
| WWednesday | 11:30 AM - 6:00 PM |
| ThThursday | 11:30 AM - 6:00 PM |
| FFriday | 11:30 AM - 6:00 PM |
| SaSaturday | 10:00 AM - 3:00 PM |
| SuSunday | 11:00 AM - 4:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.