Customer ReviewsforNationwide Energy Partners, LLC

I can't understand the usage I am charge for. I am gone 10 to 11 hours every day, don't run air conditioning during the summer and live alone. My gas, water and electric combined in a 2600 Sq foot house was less than I am paying for a 1000 Sq ft apartment.

Hello ****,Thank you for your review and giving us the opportunity to address your concerns. We value your experience as a resident of a Nationwide Energy Partners (NEP) partner community. Comparing usage and utility bills between a single-family home and an apartment is not straightforward. Although a units size is a consideration, many variables can impact usage in a unit. Some examples include location, weather, insulation, construction quality, appliance efficiency, heating/cooling efficiency, personal habits, etc. Consider also that electricity rates have risen significantly over the past several years, further disqualifying a valid comparison between single-family homes and multifamily dwellings energy bills during different periods.Another specific example is many apartment communities in **** utilize electric heat pump ************* meaning both the heating and cooling in the unit are provided by electricity. Heat pumps can create significant power draws in winter to maintain thermostat set points. That power usage would simply not occur in a single-family home using a gas furnace. Given these many variables, we cannot speculate on what is using electricity in your unit, but we will share how we measure usage and ensure those measurements are accurate. NEP individually meters and bills each unit in the multifamily communities we serve. We charge only for the metered usage in your unit. NEP also employs state-of-the-art industrial meters. These meters are rigorously tested for accuracy before they leave the manufacturing facility and have proven highly reliable. We also monitor and review meter data regularly to ensure veracity. Over our 25 years of operations, we have carried out hundreds of meter tests, and third-party testing companies found every meter tested accurately. Finally, NEP always bills at a rate that is at or below what the local utility would charge for the same usage amount. You can verify this rate for yourself by visiting the ************************************ Utility Rate Survey Dashboard (******************************************************************************)If you have any further questions or would like assistance with the Utility Rate Survey Dashboard, please call our resident support team at ************, Monday through Friday, 8:00 a.m. to 6:00 p.m. EST.Thank you,Nationwide Energy Partners

They are a scam. It should be illegal that they are even operating. Theres no way a one bedroom apartments energy bill would be $306. They need investigated!!!!!!!!

Hello ******, We sincerely value your experience as a resident of a Nationwide Energy Partners (NEP) partner community. We want to take a moment to address your review and clear up any misunderstandings. First, any implication that NEP overcharges by billing at a rate greater than the host utilitys all-in residential rate or is in any way a scam is factually incorrect. NEP never charges at a rate exceeding the local utilitys rate for the same usage. You can verify your rate for yourself by visiting the *************************** of Ohios Utility Rate Survey Dashboard (******************************************************************************) Your complaint suggests that your monthly energy bill for your one-bedroom unit is over $300. In reviewing your account, it is correct that you recently received a $300+ bill. However, this bill was not for just your electricity usage, nor a single month. At the propertys request, NEP provides your communitys residents with a unified bill. A unified bill means you pay more than just electricity services through a single bill. NEP bills electricity, ************** and community charges in your community. A unified bill does not alter the amount a resident pays for these services, as described in the residents lease agreement with the property. A closer look at your August bill shows a $76.07 charge for electricity, a $33.41 water and sewer charge, and a $30 community charge. So, your total bill for all three services on your August bill was about $140. Unfortunately, your August bill includes the previous months charges of $145.40, as they were not paid on time, and a resulting $20 late fee penalty. In other words, the $300+ bill covers two months, three different services (electricity, ************** and community), and a late fee.If you have questions or additional concerns about your account, please call our resident support experts at ************, Monday through Friday, 8:00 a.m. to 6:00 p.m. EST.Sincerely,Nationwide Energy Partners

This company is a scam. They don't provide a service they are just a middle man between you and the power company. They charge more than the actual power company does. Why can't I do business directly with AEP?

Hi Marie, We genuinely value your input and experience as a resident of a Nationwide Energy Partners (NEP) partner community. Although we appreciate your frustrations at the current cost of electricity, any implication that NEP bills at a rate greater than the host utility’s all-in residential rate is incorrect. NEP is contractually obligated to never charge at a rate exceeding the local utility’s rate for the same usage. In other words, we bill at a rate that is the same or less than what AEP would have charged you for the same usage amount. You can verify this rate for yourself by visiting the Public Utilities Commission of Ohio’s Utility Rate Survey Dashboard (https://puco.ohio.gov/utilities/electricity/resources/ohio-utility-rate-survey) In multifamily communities, the property owner selects the best energy option for the residents in their community over the long term. Given the desire to attract and maintain renters, many owners choose the dependability of an energy services expert like NEP who is accountable to the host utility’s rates. In addition to billing services, NEP brings many benefits to the property, including carbon-free energy at no additional cost to the residents. By making this choice, the property owner simplifies the residents’ decision-making process and ensures each resident is being billed accurately and fairly for their energy use by legitimate companies. Marie, we hope this explanation is helpful. If you have additional questions or need further explanation, please do not hesitate to contact our resident support experts at 877-818-2637, Monday - Friday, 8:00 am - 6:00 pm EST. Nationwide Energy Partners