1 Customer Reviews
Review from Keith B
1 star07/18/2022
I contacted them to put new rollers on my patio sliding door .They sent a man out on 7-1-2022 he took the door apart took the roller off then he put door back on without roller.He said he needed it to match up to a new one and I would receive and estimate by 7-5-2022 and he would be back on 7-6-2022 On the day they were to arrive I received an email from ******* at there company canceling the appointment say they would need to get from there parts person on 7-11-2022 I contacted them ******* said still waiting to get part I ask her to find out the eta and send me a email (she did not follow through)7/17/2022 called and talked to ******* again ask where is roller she put me on hold then came back with this same answer we dont know .WOW At this point in ask here to just return roller and I received it back in a couple hours .I got on line and found it in less then 10 minutes Beware these people dont care and ******* should not be allowed to Deal with customers
The Glassman Response
07/22/2022
We were contacted by **************, who was having problems with his patio door. Our technician found that the roller wheels were wore out. He did take the old ones off so we could match them with a new set. Normally our part suppliers have almost all our needed parts in stock but with hundreds of different manufacturers they sometimes don't have every part. We had already scheduled an install with him for 7/5/22 based on the idea that our supplier had the part. But we had to cancel the appointment when the supplier said he had to order it from the manufacturer. This would normally take up to 2 weeks or longer. ************** ask for a ETA and we were waiting to hear from the supplier when the parts would be in. ************** did a search on Amazon and found a part similar to what he needed. We do not normally buy parts from Amazon as we can't guarantee and warrant the parts as suitable replacement, we buy from our certified dealers and sometimes it might take a bit longer to get them in stock. Any of our customers are free to order and install parts from anyone they wish. At his request we returned the old parts to him the afternoon he requested them.
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