Customer ReviewsforVance Outdoors, Inc.

This review would be 5 stars but the gun range needs some help with there customer service only guy over there that’s working hard & excellent with customers is **** he should be paid more to train them guys on customer service now over at the firearms counter i love working with ***** or **** but i highly respect a lot of those guys over But one person i feel like deserves a lot of recognition is ****** that woman works hard great customer service never heard her complain i hate it when i don’t get to check out with her how is she not a supervisor yet?

Horrible, poor customer service, employees are rude and could care less!*

I have made several purchases with Vance Outdoors over the course of 25 years. I have always been treated with the utmost respect and patience. Clearly at time the sales staff is super busy,calling numbers off with people waiting. Sometimes they are waiting for customers to come in. The service never changed. They always focused on me with my questions and needs. Don’t know how they do it. Knowledgeable staff have a way to let me ask questions and not feel dumb. I will always take my business with firearms to their store.

First off we drove over an hour to get hear. We ended up making a purchase on Oct 6, 2023. On Oct 18, 2023 we seen the new ad come out with the gun we had just purchased and it was now on sale $130.00 cheaper than what we paid. I called in to the Hebron location where we made the purchase asking them for a refund of the difference, I was told no because you only do those in the first week. It was apparent at that point you guys don't care about keeping repeat customers at all, it was all about getting that sale.

Excellent service and prices on both purchases. Prompt shipping to my FFL and superior prices to most other online retailers.

Vance outdoors is more worried about profit margins than customer service, this place is ran like a cattle farm bring them in process them and ship them out! I ordered a firearm almost 2 years ago paid a ****** deposit and 2 years later still no gun! I have been very patient they have held onto my money interest free for almost 2 years and all I get are excuses and not even good ones!

I have enjoyed this company for a few months. Being a big gun enthusiast i have purchased a gun ammo and a few other things. Over **** dollars worth. On december 1st i ordered a crimson trail laser sight. My money was instantly taken from my debit card. A week or so later i sent them a message asking why they took my money but didnt ship. In the past they shipped in stock items within one buisness day. They would not reply. I sent 5 messages total eith zero reply. The last message i sent i said ship or return my money. "Not Complicated"! And immediantly the order said shipped. But no tracking number was given. They really didnt ship but the item said shipped with no tracking number. This was comfirmed by a phone message from then and a nice sounding girl from there support team verified and saud she has no idea why there was a glitch in there system saying and verifying the item was not shipped! and they are suppose to ship when they take the money. And that was monday 4 days ago. This company simply will not give me my money back that they took with no intent to ship. I am just baffled at what they have done with zero replies to my messages. In my opinion this is criminal inept and nefariousness at its worst. I warm others to be causious with this company. Its been over 3 weeks and im done with this company. My ****+ dollars a month myst not be good enough for them i had another about **** in my cart that they deleted. What is wrong with this company. Its like they hired a real sick person who us trying to destroy them from within. A liberal trying to force others to believe there gun free america crap??????