ComplaintsforBrittnie Dawn Salon

• Initial Complaint

  10/17/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Hello I sent her money 9/20/23 Appointment was 10/14/2023 I canceled appointment 10/10/23 She refused refund and services on 10/11/2023 I am requesting my $240 refunded to me. She did refund $60. If she’s refusing services then she is performing consumer fraud by keeping my money. Essentially this hair appointment was not going to work out. She said no deposit if I get a gift card. She directed me to pay with apple pay. She never gave me the gift card neither in person or virtually. She stopped answering calls. I canceled appointment on Monday , the appointment was that Saturday She said she would keep $75 of my money as a deposit I said fine I’ll see you Saturday at that point she decided to refuse services. So she never gave me a gift card for the $300, and then decided to refuse services and still keep my money. The only place where I saw there was a penalty is if you cancel within 24 hours of the appointment and there is 50% fee but I canceled way ahead. I saw this on the email appointment confirmation (not gift card) she sent me . Again I never got a link or signed anything saying the gift card was non refundable.

  Business response

  10/18/2023

  Hello,

  I believe this person has the wrong business they are making a complaint about. I am a hairstylist, but this person is not my client nor have I had any contact with someone named Monica Castro. I do not take deposits or prepaid appointments. This exchange was not with me.

  There are other business in Columbus that I think it might have gotten mixed up with. There is someone called “hair by Britt” and also a place called “more than Kalon” in Columbus ohio they could be referring to. I don’t even take Saturday appointments and this person did not have an appointment scheduled with me. 

  I would like to know the next steps as to how to get this review taken down. 

  Customer response

  10/19/2023

  Hello, 
  
  I apologize if I gave you the incorrect information. 
  
  It's been difficult to find what business this woman has her name under. 
  
  Here are the following details I do have: 
  
  Brittnie Dawn-Salon Name 
  
  Salon: 
  MY SALON Suite of Powell  ****************
  170 W Olentangy St. Suite 302 
  Powell Ohio, 43065
  Leasing Manager: *** ###-###-####
  Salon number: ###-###-#### 
  
  I did speak with the leasing manager *** on 10.6.2023 and she said she reached out to the hair stylist. 
  I again spoke with someone I can't remember her name correctly I believe *****? this was on 10.11.23 
  and she said she couldn't help me. 
  
  Real name: Brittnie ******
  ###-###-####
  brittniedawn@gmail.com 
  brittniedawn.glossgenius.com/
  
  Instagram: Brittnie Dawn 
  @mysalonsuite_powell.dublin 
  
  
  
  
  
  

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