ComplaintsforTrane Technologies
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Complaint Details
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Initial Complaint
02/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Subject: 3 Defective HVAC Evaporator Coils, requiring a 4th coil.RE: Trane Technologies Phone: ###-###-####. Amount having to be Paid for repairs: $2595.12. I'm writing to you urgently regarding an ongoing issue with my HVAC system, specifically concerning the recurrent failure of the evaporator coil. After multiple occurrences of (3) coil replacements because of leaks, including the latest confirmation by Burgess Heat and Air, a trusted Trane-recommended service provider, it has become evident that the coil is inherently faulty. This upcoming replacement will mark the fourth instance of coil replacement since the system's installation in 2015. In light of these recurring issues, I reached out to Trane to request coverage for the total service call and installation costs, including necessary refrigerant for the new coil. However, their offer of only $400 falls far short of the actual cost, which amounts to $1,259.17. Additionally, I sent them invoices from previous coil replacement and service to illustrate the charges I have incurred due to this ongoing issue. Moreover, I included a picture of the current leaking coil, highlighting visible corrosion and rusting screws, which further underscores the faulty nature of the component. Therefore, I sincerely hope for your understanding and consideration in helping me resolve this matter. I must express my disappointment and concern over their proposed resolution, especially considering my status as a senior citizen. I have been in communication with Mr. ******* *****, Senior Escalations Specialist Consumer Relations. Trane/American Standard Residential. Trane Technologies. Phone: ###-###-####. My Case# ********Business response
03/04/2024
Trane has reached out the homeowner directly with a new offer of cost assistance as of 3/4/2024. We are waiting on their response.Initial Complaint
06/20/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Bought a new American Standard Platinum 18 AC unit Serial Number 19294S5B1F in Feb of 2020 and unit has never functioned properly. I am being forced to spend thousands of dollars on a repair of a faulty unit that came from the manufacturer defectiveCustomer response
06/21/2022
The Unit itself is defective from the manufacturer so Im requesting American Standard to provide and install a new unit at their cost. Its their top of line ac unit and hasnt functioned since we bought and its shown their product is faultyBusiness response
07/22/2022
I am very sorry but American standard is not distributed by Trane sales offices but through independent contractors. In this case may appears to be ****. Because I show no record of a Trane direct sale to **** I can’t find any info? There is no serial #, no model#, nothing for me to forward on.
Michael Bryan
General Manager, North-Central Ohio
Great Lakes Region
Commercial HVAC Americas
+1 704 906 0924 Cell
Trane Technologies
mike.bryan@trane.com
OH License #47248
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.