Current Alerts For This Business
BBB files indicate this business has a pattern of complaints concerning:
1. Misrepresentation-many customers report that they purchased the home warranty based on the fact that the salesperson stated Amazon Home Warranty is part of Amazon.com.
2. Poor Customer Service-Customers report that customer service representatives are not able to be reached by phone or email. Several numbers supplied with warranty information are no longer in service. Website is not able to be utilized to file complaints.
Customers also report that they are told there are not techs in their area. They are told to find their own tech for repairs, only to find their claims denied for reimbursement.
3. Reimbursement- Customers report they are being offered far below market value for repairs they have paid for and/or appliance replacement.
4. Denial of claims-Customers report claims are being denied, even though under their contract they should be covered.
5. Amazon Home Warranty has stopped replying to BBB complaints.
BBB informed the company of these issues in writing on 1-10-23, 1-20-23, 4-19-23 and 7-1-24. The business has not responded.
On 9-27-23 BBB became aware that Amazon Home Warranty, LLC's website is no longer active.
BBB will continue to monitor activity and update the BBB Business Profile as needed.
Please be advised:
BBB has been unable to confirm the authenticity of numerous reviews submitted for this business. Because BBB is unable to establish a reasonable degree of confidence about the validity of these reviews, BBB has removed reviews that may have been affected by this practice and BBB is in the process of validating more. BBB will continue to update this file as more information is available through the file review.