ComplaintsforRainbow Hot Tubs & Spas, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Have filed a warranty issue with this business and to date - 16 days has past and no scheduled warranty resolve to issue. Bad company to deal with - Will not service product.Business response
07/10/2024
We have already resolved the issue with this customer. We took care of the warranty and the spa is working fine.Customer response
07/10/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
***** *****Initial Complaint
03/28/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I wanted to purchase a hot tub in September 2021 with Rainbow Hot Tubs and put a down payment in the amount of $2000. The hot tub was to be delivered in January of 2022. The contract says deposits are not refundable. After contacting staff numerous times, no hot tub has been delivered. It has been over 90 days past when the product was to be delivered. I want resolution of having my deposit returned as the company seems UNABLE to delivered promised hot tub.Customer response
04/01/2022
Mr. ***** called this morning to report that the hot tub was delivered yesterday and his complaint is resolved.
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Contact Information
Business hours
Today,10:30 AM - 6:00 PM
| MMonday | 10:30 AM - 6:00 PM |
|---|---|
| TTuesday | 10:30 AM - 6:00 PM |
| WWednesday | 10:30 AM - 6:00 PM |
| ThThursday | 10:30 AM - 6:00 PM |
| FFriday | 10:30 AM - 6:00 PM |
| SaSaturday | 10:30 AM - 5:00 PM |
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.