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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I hired Sheppard law to file a chapter 7 bankruptcy for me. They needed a total of 1600 to start. I gave them 600 and I couldn't come up with the rest. They closed my account with no notification and kept my money.
Business response
09/17/2024
******,
Good afternoon. I received your inquiry yesterday morning to request a refund and I asked ***** in my office to retrieve your case file. She brought me your case file yesterday, and I emailed you back yesterday letting you know that I would review the matter, and I would respond to you. In the meantime, you proceeded to file a Complaint with the BBB yesterday. I wish you would have given me the time to properly address the matter. I will still review your case and account and handle the refund process in the correct business fashion.
Customer response
09/24/2024
Once I receive my refund then I will close my case.Customer response
09/25/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22290509
I am rejecting this response because: Once I receive my refund then I will close my case.
Regards,
****** ****Initial Complaint
11/01/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I had a retainer and have not received my refund for the amount that's owed to me I have been over w months just want my money back thank youBusiness response
11/02/2022
I reviewed the case file today and issued a refund check in the amount of $3,007.00 to Mr. *****. The first I heard about this matter was yesterday on 11-1-22 at 12:46pm when I received a forwarded email from Mr. ***** (that he wrote at 12:36pm on 11-1-22) that he had sent to the case attorney, *** *******. As I reviewed this matter, today I see that Attorney ******* did not follow our office procedures to close the case file and issue a refund. I see where that this closure and refund process should have started on or about September 30, 2022. My normal refund policy is 30 days from when a case is closed; therefore, Mr. ***** would have received his refund within the same time frame as he is receiving it now. I contacted Mr. ***** to explain this to him.Customer response
11/09/2022
I accept the business's response to resolve this complaint. Everything has been settled I received the refund thanks
Regards,
******* *****
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.