ComplaintsforMotel 6 Columbus - OSU North # 4576

• Initial Complaint

  08/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Single woman w/ dog visiting, booked Motel 6--the only "pet friendly" available. Checked in 1/8/24 check out 1/2/24. I paid $80, plus $75 deposit. Problems 1) Security lock broken. 2) sheets extremely dirty. 3) towels extremely dirty. 4) pillows large brown stains & blood. Front desk (staff) was annoyed but gave me new linens I put on myself. The new pillow cases had dirty footprints on them. I went back with the cases & asked for another set. Staff angrily stated to leave if I didn't like the cases. I hadn't slept in 48 hours due to long drive & I didn't want sleep in my car again. I used my own tee shirts as pillow cases. I also used a tee shirt as bath towel as towels had A LOT of surface dirt & a smear that looked like butt wipe. Morning check out: Coffee is served until 10 am. At 9:45 there was no coffee. The staff said "too bad". So, I drove to a convenient store & paid $3.00/coffee. I checked out at 11:25 & recorded it. I called the "customer care" to complain about the appalling conditions. In retaliation, the $75 deposit was not returned. Staff stated reasons: 1) baby powder on the blanket had to be dry cleaned. Customer care stated I smoked in the room---which is a blatant lie. I did not smoke! there was no smoke & they know it. It is increasingly difficult to avoid these conditions in motels. It doesn't matter if you go to another location because practices are rampant. Please, please help me to get my deposit. 2ndly, I think these people should he punished w/ total refund for this inexcusable treatment. Thank you. The complaint reference number is ********.

  Customer response

  08/06/2024

  
  ******** **** ******* *******************>
  Sat, Aug 3, 12:02 AM (3 days ago)
  to info
  
  Hello, my name is ******** *****. August 2 
  I made a bbb complaint regarding the Motel 6 ** ***** *** ** ******** ****. At the time it was regarding the motel's theft of my $75.00 Deposit. However, now there is a pending charge of $214.59. (it was a one night stay of $80.00. Plus $75.00 deposit). I need everything over the $80.00 ($134.59) returned, absolutely. Because of the abuse and filthy conditions at the motel, I'd like a 100% full refund. But the amount over the $80.00 room fee is just theft on the motel's part and must be retuned to me.
  The customer care line at corporate says that I broke the rules and that's why they're keeping my money; I had guests, there was smoking in the room. However this is a lie. I traveled from ********* & am in the area shopping real estate. I dont know anyone in the area let alone someone who would visit me and I dont smoke! If they can produce one security photo of anyone but myself or house keeping/staff entering my room on the date I was there August 1, I forfeit my claim!
  
  From, ******** *****

  Business response

  08/13/2024

  We are sorry for delayed response we were trying to contact guest directly to resolve as but it was unanswered. Customer is claiming that she is being charged $214.59 is completely false claim. If guest provides proof of charges showing $214.59 from us, we will refund, we have attached is receipt of charges for $110. $80 is charged for room and $50 for incidentals. $20 is charged for violating pet policy (extra cleaning fee) and $30 is refunded. As per policy guest must declare the pets at check-in, provided reg.card showing there is no pet registered).
  Thanks

  Business response

  08/16/2024

  I was able to speak with the guest who was staying at our motel, and we were able to work out an agreement where we refunded the remaining $30 deposit that was charged for violating the pet policy.

  Thank You.

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