ComplaintsforIntegrity Moving & Storage

• Initial Complaint

  08/04/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Beginning of the move seemed fine. I stayed in the living room of the old house watching and answering any questions the movers might have, as my wife was spread a bit thin running around. After the movers left the (delivery address), we started going through locating boxes, totes and bulk items, as many items were not placed in the rooms we had marked them for. First notable problem was a missing artificial Christmas three. My wife and I returned to the old address and found the tree and other boxed/marked items left behind in the basement and upstairs bedrooms. I contacted them about this and was told I would have to pay additional money to have them correct their negligence. We made calls and recruited the help of friends who were all stunned by this moving company's response to us. About 7-10 days later, I was trying to locate my hand tool box. I saw one of the movers pick it up off the living room floor and carry it out to the truck. Since so many things were placed where they weren't marked to go, this took us a couple of weeks of looking and searching. After double and triple checking, my wife and I concluded that the tool box didn't make it off the truck. When I called Integrity about this, the woman I spoke with seemed much more professional and concerned than '***' did the following day when he returned my call. He was very unprofessional, extremely defensive, condescending and questioned the validity of my claim, blowing me off as he told me to file a police report. I used to work in SIU Teams as a contract investigator, and found '***s' attitude and demeanor towards me and this situation to be completely unconscionable. I'm now going to have to find out if my insurance will cover this theft, since there's no other solution at this point. Seems as though *** knows that's the case for me. Makes me wonder how many others have had this happen to them. Anyway, I'm out around $1200.00 - $1500.00 in hand tools. Some of which can never be replaced.

  

  Business response

  08/09/2022

  Mr.****** first introduced himself to my crew stating how when he was younger he would beat all there *****. My crew ignored it and continued with Mrs. ****** to complete the job. At the pickup location it is policy for us to do a final walk through to make sure everything is loaded and we are ready for delivery. so when we get a call about something left, we explain that we will come back but the time it takes to move the items will be back on the clock for the moving time (the same charges that would be incurred if we would have loaded them initially). This was very unacceptable to MR.****** and during the conversation it was one sided with him yelling and not giving us a chance to speak. I really find it hard to believe that he would wait 5 weeks after his move to report this, if in fact his tool box was left on the truck we thoroughly check our trucks at the end of each move then again when they return to the office. I will stand by my decision to deny his claim for lost tools.  

  Customer response

  08/09/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 17671138
  
  I am rejecting this response because: Complete and total fabrication. Of course, I would expect nothing less from *** after experiencing his complete lack of professionalism. I would also expect nothing less from the movers to protect themselves considering what they've done. It's unfortunate that our experience with this company has been so horrid. There are (in point of fact) two (2) other witnesses other than my wife and I, at the move. Scouring through all that was moved in whatever *** would deem an 'acceptable' duration of time for my tools, was not at our convenience do to work and caring for an elderly relative. There's other details of my contact with ***, such as when I contacted him about this, I described my tool box so maybe they could check their facilities, but of course, his demeanor didn't allow for professional discourse. I'm not going to play around here, I stand by this complaint and am prepared to take further action. 
  
  Regards,
  
  **** ******

  

  Business response

  08/10/2022

  We do not have Mr. ******'s tools nor do any of my men. Its unfortunate that the movers are always the first to be blamed but the fact is I do not hire thieves or criminals. I will stand by my men and company and reject his claim. 

  Customer response

  08/10/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 17671138
  
  I am rejecting this response because: I never expect anyone who unlawfully obtains someone's property to tell the truth. I do, however, expect professionalism from any business where serious allegations of any form of misconduct are alleged. This obviously will not happen with this company. I have already begun alternatives to resolve this matter. In my nearly 60 years of life, I've NEVER encountered anything or anybody like '***' and our experience with his company. So sad... 
  
  Regards,
  
  **** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩