ComplaintsforDave Gill Chevrolet

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a 2021 Ram 1500 on July 5th 2024, I first washed the new truck on July 11th 2024, noticed the back window was leaking water, called the dealership the next business day as they were closed at the time of issue, called July 12th 2024 spoke with the pre owned manager voiced my concerns to him about the leaking back window, he told me he would check on things and get back to me, received a call back Monday July 15th, was told we will take care of this issue, get it scheduled with your glass company and email me a copy of the invoice I scheduled my appointment and emailed a copy of the quote to them, I received a phone call today July 17th 2024 stating they are declining the quote and they can do longer help me. Frustrating as I was told they will help me out and take care of the issue. They stated that inspected the truck prior to me buying it and they noticed nothing leaking, therefor they will not help me, explained to them I feel they did not do a proper inspection as both air filter and cabin air filter were completely plugged and dirty, my exhaust was broken and needed replacing, roughly $1200 for that, I purchased the extended warranty my dealer looked it up and my warranty is not showing active in the system, I was told this would be taken care of and now they are deciding in, total for the new window is shy of $1300 my wife, kid and family ride in this vehicle, now with leaking rear windows and wet head Liner my next worry is mold in the head liner.

  Business response

  07/24/2024

  Dave Gill Chevrolet contacted the consumer directly to discuss his concerns. Because the consumer lives out of State and we cannot re-inspect or repair the vehicle ourselves to resolve his concerns, we agreed to mail him a check of $1000 to use towards repairing the vehicle as he chooses. All parties agreed to this amount and we now consider this matter resolved. 

  Customer response

  07/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***********************

• Initial Complaint

  06/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my car to Dave Gill Chevrolet after having a horrific accident. Explained that this was our main source of transportation. The shop manager ***** assured us to have it taken apart by that week and that they would work vigilantly to get it done fast. That was months ago. We had to call our insurance to find out what was going on. They called the shop. This ***** started her promises on 5/19. On 5/19 she promised it to be done and out of the shop by 5/23. 5/22 comes, no calls, updates, nothing. We call the insurance, they call the shop and the evening of the 22nd ***** promises a new date of the 31st. The 31st come. Again, no communication and we have to reach out. ***** again PROMISES a new date of 6/7. We then get a text of a new date 6/14. We call to ask why it’s changed from 7th and ***** says no, if it’s not done the 7th the latest will be the 10th. No calls or messages by the 10th. So we call, no call back. We show up to the shop (6/11) and the car isn’t near done.

  Business response

  06/19/2024

  Our Body Shop Manager and Fixed Operations Manager worked directly with the consumer, listened to concerns, explained processes, and arrived at a resolution. In the spirit of compromise and to resolve the consumers frustrations, we covered $500 of the consumer's $1000 deductible and also replaced their battery free of charge. We delivered the vehicle to the consumer on 6/14/2024 and consider the matter resolved.

  Customer response

  06/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** ********

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  BBB transcribed from hard copy complaint form filled out by consumer in person at BBB of Central Ohio: O bought 2022 truck on 3-19-24 with my trade in and the cash amount $50,278.63. As of this date I have not received my title & reg. to my new truck, they stated after a few days they had no title to the truck cause the bank had not done the payoff. This is not the first problem I've had with them.

  Business response

  05/27/2024

  We're glad that Mr. ******* posted this complaint because we've been trying to contact him since April 10 to advise that his title is ready for pickup.  At this point, we'd be happy to hand-deliver the title to him during the week of May 27. We simply request that he provide us with a preferred day and time to receive the title.  He can do so either through this channel or by contacting our title clerk, ****i, at 614-861-6230.  We acquired the title for Mr. ********* vehicle on April 10.  The dealership left a voicemail on April 10 notifying him of that fact and followed up with an email the following day.  Additional calls have been made since then.  

  Customer response

  06/07/2024

  Time: Friday, June 7 2024 1:46 PM
  From: CS RequestWIRELESS CALLER ***** ********
  Duration: 18 seconds
  Voicemail box: 204
  
  
  Transcript:
  This is Mr. ******* Dave Gillis resolved the situation with me. You can call me back at ************* Thank you.

• Initial Complaint

  01/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my wife's 2014 grey Chrysler 300 in for problems underneath the car/shocks and the driver's side window was not going down. 

  Later, when we went to pick it up, the bill was over $2,000. They hadn't called me to authorize this amount.

  My bill reflects a charge for over $300 for a diagnostic test. But in fact, the "diagnostic test" was them driving it around. 

  I only paid for the diagnostic to get my car back. I would not let them complete the other repairs because I caught them in a lie

  I repaired the window myself.

   

  Business response

  02/01/2024

  We have already reached out to the customer to clarify our diagnosis procedures for each of the concerns he had on his vehicle. Mr. ******* claims that he was able to repair his window himself by replacing the switch, and not the entire regulator assembly, which was our recommendation. He agreed to forward to us his receipt for the purchase of the window switch. In return, we will refund him the diagnosis fee he was charged for his broken window. The fee was $139.99 plus tax for a total of $150.49. Mr. ******* agreed that he is satisfied with this settlement of this matter.

  Customer response

  02/13/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21203488
  
  I am rejecting this response because: 

  21203488
  incoming 2/9-
  Per *****' request I am notifying BBB that the biz and he came to an agreement as stated in the biz reply. He states that it is to his satisfaction; however, they both agreed that the complaint will remain open until the refund has been received with monies shown back on his credit card. He will further notify the BBB when that has happened.
  *noted in complaint file 2/9/24--vlc
  
  Regards,
  
  ***** *******

  Business response

  02/15/2024

  Agreed-upon refund has been issued to consumer.

• Initial Complaint

  07/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The dealership put the wrong lug nuts for the tires that were on the Nissan Altima for all four tires and need new hub for the car. I almost wrecked my car with my four month old and my three year old. I want full compensation and then some. The employee I spoke to laughed at me explaining my issue and never returned my call. The manager to the dealership sends my call to voicemail

  Business response

  07/18/2023

  The claimant purchased this vehicle from our Dealership in February 2023. The vehicle was purchased AS-IS, with no warranties. This fact was clearly disclosed to the claimant at time of delivery of her vehicle, as she signed an FTC Buyers Guide to that effect, as well as a separate As-Is Acknowledgement Form which further explained the no-recourse nature of the sale (please see attached documentation).

  We have not been given the opportunity to inspect the vehicle to validate the claimant’s concerns. We do not feel that we owe the claimant anything at all because she purchased her vehicle AS IS over four months ago and has put over 5500 miles on it since her purchase.
  
  Nevertheless, in a good faith effort to help the claimant, we contacted her and offered to reimburse her for the repair work performed on her vehicle’s hub assembly, brake rotor, and lug nuts at another repair facility. The total for that work was $482.74. The claimant refused our offer and hung up on our Sales Manager who was speaking to her.
  
  In her BBB complaint, the claimant requests full reimbursement. In addition to the hub assembly repair, the other repair facility also replaced spark plugs to correct a misfire and performed an oil change. Even though we don’t feel we are responsible for her concerns, we gave her the benefit of the doubt and offered reimbursement for the hub assembly portion of the repairs; we are not willing to pay for the other, unrelated spark plug and oil change work.
  
  Despite the claimant’s unwillingness to speak with us further as of last week, our offer still stands: we will refund her $482.74 as a goodwill gesture. In return, we will require sign-off on a standard release form that will close this case.

  Customer response

  07/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  ***** *******

• Initial Complaint

  05/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2022 GMC ****** went to **** **** for collision repair the end of Feb 2023. My truck was there about 1 month. After picking the truck up, I visualized 2 paint blemishes on the door that was repaired. I made an appt as per the businesses request, took the truck in, they "polished it out". Several weeks later, I noticed the blemishes were still there. Called again, had to make another appt. I also sent in pictures at that time as the blemishes are very difficult to see due to the type of paint. I took it in again, missing work again, and the dealership agreed the paint was blemishes or applied incorrectly. They also found a 3rd area and said they would fix "for free". I reminded them that it was not free as it had already been paid for and asked how long they would have it. I was told 3-4 days and it would need scheduled. I asked them to supply me with a vehicle during that time and they are refusing. I explained that it was their fault the truck was not repaired correctly the 1st time and I am unable to go for 3 to 4 days without a vehicle

  Business response

  05/24/2023

  We have contacted the consumer and are in the process of taking steps to resolve her concerns. Consumer is scheduled to bring her truck back to us on June 5th. We plan to review her case with our paint vendor to determine if the issues are due to paint defects or workmanship issues. However, no matter the outcome of that discussion we will resolve the consumer's concerns regarding the paint blemishes on her truck. We will also provide her a rental car free of charge while we are repainting her vehicle. We apologize for any confusion and frustration we caused with our miscommunication and we look forward to standing behind the repairs we performed and resolving the consumer's concerns. 

• Initial Complaint

  10/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  10/12/22 I took my 2007 Buick to dave gill chevrolet on broad street in Whitehall, for a heater diagnosis and look at reattaching the drivers side door handle. Upon arriving i encountered a service worker walking out from the service area this was about 615am. He explained the process of write up and placing keys inside that envelope, I also asked him if i could show him my door handle, he said "i don't want to see it ,i may not be the one to work or advise on this car" wait you work two desks from both other advisers and you couldn't relay the message in a customer situation? I called as soon as i reached work and the advisor had already broken my door completely. He said 'I know because i pulled it off but got it open! I knew what he had did but i didn't think he broke the fixed part of the door. Even though i talked to him twice more he never mentioned any work being done, but they did some unapproved work that was supposedly warranty. I asked them to just charge me the 139.00 and fix it. He offered to buy a handle and give it to me!

  Business response

  10/19/2022

  We regret that we broke Mr. ******* door handle and we apologize for the inconvenience. We will refund him the money paid for diagnosis of the door handle ($139.99 plus tax = $150.49). In exchange for the refund, we request that Mr. ***** sign the attached settlement agreement. As soon as the signed agreement is returned to us, we will mail the refund check.

  Customer response

  10/25/2022

  I agree to offer of diagnosis charges to be refunded in full.

  Business response

  11/01/2022

  We are happy that Mr. ***** is accepting of our offer to refund the money paid for diagnosis of the door handle ($139.99 plus tax = $150.49). As stated in our original response, we request that Mr. ***** sign a settlement agreement and return it to us. That agreement was attached to our original response and is also attached to this message. He can drop it off at our Cashier's window, mail it to the Dealership, or email it to ******************* As soon as we receive the signed settlement, we will mail a refund check.

• Initial Complaint

  02/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dave gill has a chevy I wanted for 29k they wanted 7k down I offered 2k down over 72 months that's 50percent interest legally they can't charge more then 24.99 percent by law they need there licence revoked for taking advantage of there potential costumers Ilet me know if the contract I sent went through

  Business response

  03/06/2022

  At no point did the lender or dealership employ a 50% interest rate in calculating payments for Mr* *****, nor specifically does the dealership’s proposal attached to this complaint – a fact that is easily verified. 
  
  Upon Mr* *****’s request after he had selected a vehicle of interest, we submitted an application for credit to the lenders who were the best fit for the loan request.  We are not a lender and do not offer credit terms. 
  
  The application was approved by a lender, and the lender’s terms included an interest rate and a limit on the amount the customer could borrow against the vehicle (a loan-to-value stipulation).  These terms were based on the lender’s assessment of Mr* *****’s credit history. 
  

  The lender’s interest rate was used to create the proposal attached to his complaint.  The rate was below the state maximum rate and, again, was the result of analysis of Mr* *****’s loan application conducted by the lender, not the dealership.   
  

  A down payment of $7,000 was needed to satisfy the lender’s loan-to-value requirement. Mr* *****'s proposal of a $2,000 down payment was not an acceptable option for the lender.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩