7 Customer Reviews
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Review from Makena J
1 star08/27/2024
GO SOMEWHERE ELSE OR ATLEAST BUY THE WARRANTY Funny how they wont stop blowing up your phone until you buy a car from them but then 6 months later after you buy the *** car, that theyve pulled the dash lights on, blown engine, and gave you a tire with a leak in you can never get anyone on the phone! They say theyll transfer you and then NEVER call you back, lying ****, luckily I bought a warranty but Im still out $200 for my deductible plus time off work because I dont have a ****** car. Everyone there is a lying scammerReview from Franklina S
1 star10/26/2023
My family and I have bought 4 cars from this dealership in the past but I am done buying cars from them. The experience I had with the last car I bought from them is terrible. The sales guy who assisted us is nice but everyone else especially the finance director don’t care about their customers. Went there twice but was unable to speak with him and surprisingly no other person in that building could help us resolve an issue we had with our financing. After multiple calls and text messages from the sales guy who kept telling me the finance director will call me to no avail, I decided to let the sales guy know via a text message how disappointed I am and that I will be submitting a complaint to the BBB, it was only after this that I got a call from the finance director. At this point I am not only disappointed in them but I really don’t trust them as well. Please be very careful when buying a car from them, make sure you take your time to review the contract before signing because they tag on things to increase the total cost of the car without telling you especially if the financing is through them. Their sales practices are deceptive and terrible customer service as a whole.
Germain Toyota of Columbus Response
11/10/2023
Thank you for taking the time to speak with our finance director regarding the cancellation of your policy. We look forward to seeing you in the dealership and to getting this matter resolved to your satisfaction.Review from Emma B
1 star06/08/2023
I bought a car from them two months ago, and the engine has already failed. I had it towed to Germain Toyota, and it has been sitting there untouched for three weeks. They said they can't do the service but they still have my car. I have been calling and emailing for the three weeks and gotten through to no one. Communication has been terrible. On the few occasions I talk to a person, they redirect me to someone else who then never answers me. Voicemails go unanswered and this all seems very unprofessional. I asked for Germain to handle the tow to the dealership that can do the service, since they said they can't do it themselves and have held my car for this long, but that has been ignored. When buying the car, everyone seemed so caring and helpful. Now that I am experiencing issues, no one is around to help me. I am left with no car and can't even drive to the dealership to speak to anyone in person. I am extremely disheartened. As a college student making payments on a car, I expect to be able to drive what I pay for. I feel like I've been robbed.Review from Justin D
1 star05/22/2023
Germain sold a new car to my mom at new car sticker pricing in 2009 without disclosing the vehicle had extensive repairs made. When the repairs had failed we took the vehicle back to the dealer and their body shop said the repairs that were made were substandard work and any work done at a dealer shop carries a lifetime warranty. The correspondence has been going on for months and we have to chase them down to get any info. Now the dealer refuses to make the repairs and states only white cars carry a warranty and cannot honor a warranty because our car is grey.Germain Toyota of Columbus Response
05/23/2023
We are sorry to learn you feel this way about our dealership. As our manager explained, neither Toyota nor our dealership is responsible for repairs for any "sun-faded" paint.Review from Joey L
1 star08/15/2022
We went to buy a new car and were told they charge over msrp. Lied to us on the reason why. This dealership is very shady and price gouging their customers. Avoid at all cost. I called other dealers and we were offered msrp price. Reporting this to Toyota usa. I recommend anyone who gets told this do the same.Review from Diane J
1 star08/09/2022
In my opinion, Germain Toyota ************ has the worst collision repair shop in ************. They did collision repair on my car that took 10 weeks then, even though the insurance adjuster had no picture, my car came back with a cracked windshield that keeps getting worse. I've been leaving messages and voice mail for weeks and nobody will contact me, though it is obvious ************************* broke the windshield.Germain Toyota of Columbus Response
08/10/2022
We are sorry to know that this happened to your vehicle. Our staff will be reaching out and our windshield vendor will be visiting your home or place of business to address this matter and repair the windshield.Review from Noah B
1 star07/14/2022
I can my car sent there for repairs on just the front bumper. I gave it to them and my car sat there no work done on it because they never order the bumper. So I took my car out and waited for them to call me back and they never called me back. I had to call them to check to see if the part was there and when it was. I took my car and and it took them 3 weeks to fix the bumper. I will never again take my car there to get it fix until they get better people there.Germain Toyota of Columbus Response
07/15/2022
We sincerely apologize for any delay. As our team explained to you, we have been awaiting payment from your insurance company. The payment was received on 7/15 and our team will be reaching out.
Customer Review Rating
1/5stars
Average of 7 Customer Reviews
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