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Complaint Details
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Initial Complaint
08/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had to go to the to look at the engine light was on 2 weeks ago . Told then not to put my drive side windows down . Because it did not work . they put it down about a week later . my front lock on the driver side is now broke the handle will not unlock the door the key will not unlock the door . . They want to charge my 139 to look at the door . I call a locksmith. to unlock the door they did . he tried to fix the Door Lock Actuator. found it get broke when they put the window down . They will not look at my car unless I pay them the 139 . Or fix my car unless I pay for the pay the labor and the fee to look at it cerebral palsy in my left side . I have to cross over the center console every time I get in on out of my car I have hurt my back side so bad I have a bruise from one side the the other
Business response
08/11/2022
Complaint #17690268 Resolution
Spoke with customer via telephone on August 11 at 3:03 pm. Customer stated he had already had his lock fixed at another facility. Nissan North offered to reimburse customer for this repair. Customer declined offer and countered with an offer to fix his window concern in lieu of the reimbursement. Nissan North agreed to counteroffer, and customer is scheduled for repairs on August 22 at 2:30pm. Call ended mutually.
hy here...Customer response
08/11/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
******* *****
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.