Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
ask to check for roaches and the said I had none, yet still charge me $270
Business response
12/07/2022
On 8-4-22 Mr ****** called our office asking for roach control service at one of his rental properties. We have treated this same property for roaches in 2019 for Mr. ****** as well. We explained to Mr. ****** our roach control pricing structure: $238.00 plus tax for the initial service and $99.00 plus tax for any additional follow up services needed. The reduced follow up rate is valid for 60-days from any previous service. Mr. ****** approved just as he did in 2019 and scheduled service for 8-8-22. We had 2 service techs at his property treating on 8-8-22 per our agreement. Our service technicians records indicate they did not find any roaches at time of service (this can happen during service as roaches hide in cracks and crevices and behind the walls). We did everything we were contracted to do and I am not clear why Mr. ****** is wanting a refund. Thank you,Customer response
12/08/2022
The company sent a tech to the property and told my tenant there was no roaches and treatment was not need to my tenant. This information was in the invoice, also the tech was rude to my tenant. This company is the expert, and I was surprised to receive a bill.
The company could refund my bill $270 or they should not be trusted by the paying public.
Business response
12/08/2022
Our service techs did not tell the tenant that they did not need treated for roaches. We are at their place to treat for roaches because they reported seeing roaches and requested treatment for roaches.
1.) The tenant told Mr. ****** they have seen roaches and would like treated.
2.) Mr. ****** calls Ohio Exterminating to ask about our roach services (we treated this property for roaches in 2019, he knows the process).
3.) Ohio Exterminating gave Mr. ****** our pricing to treat for roaches.
4.) Mr. ****** authorized service and scheduled service with Ohio Exterminating.
5.) Ohio Exterminating showed up our on scheduled service date and treated for roaches.
Customer response
12/08/2022
1. I trusted this pest control to inspect and tell me if there are any roaches.
2. The 2 techs inspected and left notes in my file there were no roaches.
3. Why would you treat roaches if the property did not have any.
4. This represents bad business practices.
5. Inspections are free according to their website.
6. I am blocked to my file online by the company, to prove the 2 techs mentioned this in the file.
7. The account represents this company agreed with the techs did not find any roaches.
Please do to use this company because of bad business practices.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.