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Complaint Details
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Initial Complaint
03/16/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Date 03/16/2024 My reserve parking spot is ****** * There's a white suv with license plate number J** **** illegally parks in my spot several times after office hours. I CALLED THE "AFTER-HOURS EMERGENGY MAINTENACE NUMBER" BUT THEY ARE USELESS. I talk to the leasing office SEVERAL TIMES but they didn't do anything about it.
Business response
03/19/2024
While we can certainly appreciate your frustration, we want to ensure you that the team on site is committed to rectifying this situation for you. We have 2 documented instances of this occurring and have addressed it both times. We have taken further action in our policies with maintenance staff so that this can be addressed timely when onsite staff is not present after hours.
Instance occurred because a resident’s guest parked in the spot. The resident was contacted immediately, and the car was moved within 10 minutes.
Instance occurred on Saturday, March 16th. Leasing team contacted the resident in violation and emailed them asking them not to park in your spot clearly stating that it would result in their car being towed.
We understand that you had not yet seen the email sent by our team when you came in on Sunday to notify us. We then explained to you that the resident had been emailed the day prior. To further address the situation, our manager sent another email to you on Monday March 18th (Below)
Hi,
Thank you for making us aware of this situation over the weekend. I understand you have already been in contact with ****.
The resident that was parked in your spot has been made aware of the situation & has been instructed not to park in any permit only parking spot that they are not renting. Our Resident Manager has been instructed to have any vehicles towed that are illegally parked.
If this happens after-hours again in the future, please call the After-Hours Emergency Maintenance line and the vehicle will be towed immediately. Feel free to reach out to the front desk with any questions or concerns.”Customer response
03/20/2024
I accept the business's response to resolve this complaint.
Regards,
***** **Initial Complaint
04/01/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I gave them monies for an apartment. I was rejected. I asked prior to this if they rejected me when would I get my money. They said immediately and that they accepted my situation. they said yes. They said I’d know Monday. It was Wednesday. But they refused to put money back on my card. Would not give me a date when check would be mailed or a contact to find out. I was told check was cut 27th it’s the 1st. I don’t have it. I have emailed and texted so many times. They ignore and I still cannot get an answer as to when it was mailed. It’s ridiculous .Business response
04/04/2023
Hello *****,
We respectfully disagree with you in the matter regarding a refund to you.
On March 18th when you applied for the apartment at Taylor House you paid via ***. On Tuesday, March 21st a rental verification revealed information that caused a denial. A refund request by the manager was submitted on Monday, March 27th, as there is a waiting period to ensure the original payment does not get returned *** from the bank. We offered to hold the check for you at our place of business for pick up. That offer was refused.
We then placed the check in the mail on Thursday, March 30th. We do not believe this is excessive considering the law allows up to 30 days.Customer response
04/04/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: ********
I am rejecting this response because: They finally returned money after lying in writing several times. They owe me $108 more. This has been ridiculous
Regards,
***** *****
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.