ComplaintsforThe Center for Development and Property Solutions

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have an ongoing complaint with the city in regards to violations that need to be fixed. On Wednesday 6/5/2024. The property owner as well as the city came back out to examine and address issues. The main issues that is concerning the health and safety of my children is the abundance of mold/ water damage that is growing through the chimney that is going through the front room up to my children's bedroom.The home recks of mold as soon as you walk in. Property owner as well as maintenance worker refuse to acknowledge the issue. I was given a 24hr notice that they will be entering the home to address the issues. My only concern is that they will not resolve the main concern. The chimney needs to be gutted and replaced and we can not stay in the home while they do so. When asking the property manager, what would they do to accommodate us while repairs were made. She simply ignored my question and stated that I was not speaking sensible for her to understand. I would also like to be contacted by the business so that I am aware of what they will be coming to repair.

  Business response

  06/14/2024

  
  
  BBB
  ***************************************************************************************
  Phone: *************
  Fax: *************
  Email: *******************************************
  URL: ************************************************
  
  Re: Response to BBB Complaint #********
  
  Dear Better Business Bureau  
  
  I am writing in response to the complaint filed by our tenant, ********************************* dated June 10, 2024, regarding maintenance issues at a property we manage.
  
  We take all tenant concerns seriously and strive to maintain a high standard of service and communication. Upon reviewing the complaint, we noted that ********************************* has not reported any work orders or maintenance requests for these specific repairs through our standard channels, which includes our tenant portal, office phone ************ and also our emergency maintenance line ************. Our maintenance policy advises all residents to follow up within 3 days for non-emergency repairs if no one has been to the unit.
  
  To address the tenants concerns, we have taken the following steps:
  
  1. Review of Tenants Communication History: We checked our records and found no submitted work orders or maintenance requests from ********************************* regarding these repairs.
  
  2. Communication Follow-Up: We reached out to ********************************* offering assistance to ensure that any issues they are experiencing are promptly addressed. Our contact included phone call and in person inspection of the property immediately after becoming aware.
  
  3. Maintenance and Support: We have reminded ********************************* that she can submit work orders via online tenant portal or by calling our office, ******************** also has her property managers cell phone number and has frequently texted her asking for more time to pay the rent; however ********************  did not reach out to advise of the repairs needed, If she had reached out via all the options she has,  our maintenance team was and will be  ready to respond to any maintenance  issues.
  Please be advised that we take mold seriously and we have hired a professional company to make all the repairs.
  
  4. Tenant Satisfaction: We have provided ********************************* and her family a hotel room while we make the necessary repairs. We have also scheduled a follow-up meeting with ********************************* to discuss her concerns in person and to ensure all issues are resolved to her satisfaction.
  
  We are committed to providing a safe and comfortable living environment for all our tenants. If ********************************* has specific issues that have not been addressed, we encourage her to contact us directly at ************ or ************************ so we can resolve them promptly.
  
  ******************** has not paid her rent and we hope that her failing to notify us prior to reaching out to the City of Columbus Inspector and the BBB is not an attempt to avoid paying her rent. We have advised her that we will make any and all repairs regardless of the status of her rent payments.
  
  
  Thank you for your attention to this matter. We look forward to resolving this issue amicably and continuing to serve our tenants effectively.
  
  Sincerely,
  
  *********************
  Property Management

• Initial Complaint

  02/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  This organization charged my debit card back in November 2022, for the amount of 50.00. At the time, I was considering one of the properties, that this company owns / manages. This company’s contact information was found on a HUD list for multiple family properties, where rent is based on income. ( HUD’s description of this rental assistance states “ Multifamily properties are private units with rent assistance from HUD. Generally, tenants in these programs will pay 30% of their income in rent. Attached is the list of Multifamily properties in your county, including what residents they serve (elderly, disabled, families/individuals, etc.). Contact: Please contact each property for applications.” Back in November after some brief communication, with a property representative, I was told that this property WAS part of such a program. I was encouraged to do an online application, where I was charged 50.00. I should not have been charged the 50 dollars. On the application itself I stated that I was only interested in proceeding if the property was part of HUD’s Multifamily Properties. On the app I even defined fwhat that was using HUD’s own summary statement. Please see above definition. The property is NOT a multi family property. Based on my clearly expressed condition i should have not been charged and my application should be proceeded no further.my card or proceeded any further. Furthermore, I received a reply after the application was submitted to acknowledge both my condition for application and it appears that this company is somewhat familiar with said program. Based on this I should have not been charged. the post submission email also indicate several documents that were needed to start the screening process. Obviously, I was no longer interested in the property, so I did not forward or send documents. Again, if the process was not even started, I should not have been charged.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩