ComplaintsforMount Carmel Behavioral Healthcare, LLC

• Initial Complaint

  02/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have a bill for $1800 that I owe to Mount Carmel behavioral. I have an HRA account that will pay this bill but they need an itemized statement in order to pay the $1800. This bill is from September and I fear it's going to be sent to collections. I have made 8 phone calls trying to get an itemized statement with no results.Please help me as I don't want this bill going to collections. I have spoke to their billing company and they have told me they have submitted the request to them several times I then called Mount Carmel behavioral and I cannot get any results from anyone there.

  Business response

  03/23/2022

  This patient was admitted to our facility 9/03/2021 and discharged 9/9/2021.
  Our facility financial counselor attempted to reach out to this patient 9/15/2021 to discuss potential financial responsibility, patient was unable to be reached via phone.
  Claim was billed to ***** ******** on 9/13/2021 and was paid on 10/05/2021 by Aetna Medicare with a patient responsibility of $1,800. Due to no attempts of this patient responsibility being paid by the patient, the account was placed with our pre collections agency on 11/1/2021 for further attempts to collect.
  I received a voicemail from this patient the week of March 14, 2022 requesting an itemized statement so she could submit to her HSA account for remaining balance to be paid. The itemized bill was mailed to the patient on 3/15/2022. I then received another voicemail from the patient the week of 03/21/2022 after she received the requested itemized bill asking for a call to discuss. I returned the patients call on 3/22/2022 at approx. 4:45pm and she advised her itemized bill still shows a balance of $400.00 stating she paid $1,200 to our pre collections agency and was told the remaining balance would be discounted. I informed her I will reach out to the agency ASAP to confirm this information.
  Our pre collections agency typically returns paid accounts for the current month discounts at month end, so in this instance I reached out to my contact at the pre collections agency via email on 03/22/2022 to follow up on the discount for this patient in which we were informed the payment was made to the pre collection agency on 3/14/2022 as a settlement payment and the remaining $400 should be adjusted.
  I have applied a prompt pay discount in the amount of $400 to this patients account on 3/23/2022 and will be mailing an updated itemized bill to the patient reflecting a $0 balance.
  Please see all attached supporting documentation.

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