Customer ReviewsforPeak Property Group, LLC

I found a unit owned by Peak and signed leases/made deposits with 4 roommates in late 2020. The unit we toured matched the listing, and we were under the impression that all was well. Upon moving in in August 2021, we were devastated to find that all appliances were removed from a kitchen, leaving us with an uninhabitable room with exposed pipes and wood shrapnel. It wasn't long until the pipes began to emit odors and cause leaks into the bathroom on the other side. And then we were made aware of mold forming in said bathroom later on in the lease as a result of the exposed and open pipes. Peak's only response to this is that they had the right to remove appliances even though it goes against the listing that I was under the impression that I was legally signing for. From the beginning, we had noticed that our basement door - which is only accessible via an outdoor entrance - did not fit the door frame and could not be securely locked. Maintenance came to inspect this issue more than once, and we were distributed keys, however the door was still unable to close. This put a house of 20 year old female college students at a major risk for our safety. In early January of 2022, all running water stopped during a major snowstorm. This resorted to myself having to stay in a hotel room in the 5 days that it took to repair our pipes that froze due to the insecure basement door. Today, we have been moved out of this unit for over 60 days and have not received a security deposit despite being told by the leasing office that it had been sent. Additionally, Peak is not even issuing the full deposit as they've assessed that we had done damage to the unit. We had moved into a damaged unit, and all damages were done at the hands of Peak. They will allow your college student to move into a deplorable unit, offer temporary solutions to serious home issues, and then blame your kid for it at the end of the day. They have sucked my roommates and I dry - Please rent elsewhere!

I needed some repairs upon moving in. Shane was prompt, responsive, and did an amazing job! He fixed everything, and even repaired a couple of other things that I hadn't noticed initially. I was extremely pleased. I hope I don't need to call maintenance again, but if I do I hope they send Shane!

*e moved out of one of their properties on the * 8th Avenue last year. *e were there for three years. The Peak Property Group took over this place about a year before we moved out. *e always paid the rent in time, even during the pandemic. The apartment is super cold in the winter because the heat (by electricity) only created dry heat in one part of the apartment. There's not much ventilation in the apartment. During the time we were there, there wasn't major maintenance. Yet, we took a good care of the apartment because this is a very tiny apartment. If you aren't clean, there's no place to do anything in this apartment. *hen we move out, although we cleaned the apartment carefully, especially the carpet and the bathroom, the Peak Property Group charged us for more than **** plus dollars to replace the carpet, to clean the bathroom, and to repaint the wall. Of these three items, we accepted to pay the last part, thinking that we tried to find the middle ground to solve the issue. However, the Peak didn't agree. Be careful when signing a lease with them.

I have been asking since april for a maintanice request to fix pieces of the floor that is not installed correctly and could harm us and even send them a picture and explained that i have a 11 month boy that play on the floor and could get hurt and no body showed up no respond aside with other maintance orders to check the windows as it leaks water anytime it rains and still no one showed up.i dont know when will they ever care about the tents .extremley dissapoitned .I am seeking help

They are only about profit. They do not care about tenants. Your rent will increase every year and their customer service is terrible.

Would give zero stars if I could. Within one month of moving into a 6 bedroom house in ******** leased by peak, the plumbing in the basement ruptured spewing ***** matter through the carpets in both basement rooms, ruining property and making my roommate and I extremely ill with respiratory infections. This issue took over a week to get a response out of peak. Their solution was to vacuum the carpet and the maintenance team took less than 30 minutes on this job. This has been a recurring issue, with MORE human ***** matter leaking through the ceiling on two other occasions, to which peak charged us for about 20 more minutes of combined maintenance visits. On the most recent occasion, an item was removed from the sewer pipes by the maintenance team and placed in our kitchen sink on top of the dishes we eat off of, and they placed another charge on our account. I am beyond disappointed with my living experience through peak and hope nobody ever has to live through this sort of h*** ever again. I can't believe any company can get away with this kind of ignorance and exploitation.Side note: we also received an email from peak saying they would be RAISING RENT for the next year 'if we chose to resign'. Unbelievable.

This company is extremely unprofessional. I moved in from another state in January signed the lease in December. From December no contact no access to the portal nothing. I do not even get a code to enter the apt, even after contacting. Payment time I have to pay from my roommates account because I still don't have access for two months. The audacity that ********************* asked my roomate if someone moved in weeks after I moved in and we had to send the HEAD of the leasing agency my leasing contract. They place a 300 dollar charge in my account but the previous tenant said it was to be waived, we have contacted multiple times and still told its to be waived. Now they are emailing me saying I am delinquent for not paying their charges. You all literally JUST gave me access to portal just so i can see the charges the day the payment was due. The miscommunication between the agency is almost comical ..if only I wasnt a college student having to pay for their mishaps. If anyone happens to read this before signing a contract pls dont for the sake of your sanity and pockets.