ComplaintsforSubway

• Initial Complaint

  03/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Yes I order worth of $60.00 worth of food. One we didn't get our whole order and two I believe we got someone else order. I ask them right away to please give me my money back the whole $60.00 that's all I wanted. The food was not good we not even eat it and we didn't due to it was not what I had order. They write me today saying they will only give me $25.00 back I told them no I don't think so this is on them not me and I want all my $60 not $25 that don't even cover Half of what I spent. I don't believe I should pay $60.00 for food we didn't get or even Receive. They ar3 very rude to their customers and this is not the way to handle customer service. I did let them know I am making a report with you guys as well as I am going to call my bank.

  Customer response

  10/15/2024

  BBB NOTE: Consumer filed a new complaint online that was flagged for review as a possible duplicate complaint.  BBB Complaint Acceptance guidelines do not allow your BBB to validate additional or duplicate complaints from the same consumer against the same company involving the same account or marketplace issues, as we report both the number and nature of the complaints that we process.  

   

  We have closed the duplicate complaint and copied the additional information submitted and we have manually posted it to the original complaint case below. Based upon this new information we are resuming BBB **************************** We appreciate the patience and understanding of the parties.

  Complaint Detail / Problem
  Service Issues
  Problem:
  Yes so we order form subway and we have asked them for our money back because one our order was made wrong. We could not eat it and we had to put it in the trash we did send them a message asking for them to refund our money because we was not sure if it was ours or someone else order we got it was made wrong and we could not eat it. Or course none has replay back to us reaching out. We even try to fight it with the bank but subway is giving us a really hard time. So now I have to come to you guys and report them because they don't want to do the right thing. The meat was so cold and hard you could not eat it. We didn't get anything we order on the subs. The salad was the same way. It was the worse ever and when they don't even respond to a message that they did wrong something needs to be done because it is like they don't care. I don't believe they care if they make people sick. I believe the meat was not cook right. That's why it was so cold and we was not able to eat it.
  
  Desired Resolution / Outcome
  Refund
  
  

  
  

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