Customer ReviewsforMr. Roof, Able Roofing & Contractors Inc

If I could go lower than a 1 star, I would. Back on August 19th, a salesman named **** ****** from the Mr **** Grand Rapids office based in *************, MI came over to my girlfriends house and was working with her on potentially getting the roof redone on her house through Mr ***** A deal was made and he got my girlfriend approved through **************** for $10,000 of the quoted $12,900 for the roof. The deal was signed on this day. I was on my way home from work but my girlfriend ******* called me and had me on speaker phone so I could hear everything that was being said. She asked **** how long we had to pay the remaining balance of $2900 and he said that wed have 60 days upon completion of the job. Fast forward 10 days later to August 29th, we had roofers doing the job. The next day, an inspector from the ***************** in ********************* came out and noted a cable wire wasnt properly put back into place so he just tucked it into some siding in the house. He also noted some other little nit picky work to fully seal off the attic was needed but that and the cable wire would be taken care of. Here we are on September 29th and still no one has come out to fix these issues and finish the job. Also, **** Gelocks 60 day for the balance due ended up not being true as Mr **** is demanding payment now. Mr ****** did reach out to ******* about this and his story changed to 45 days after the contract is signed for paying the balance due which a man named ***** from the main ************** in **** said isnt true either. Mr **** is refusing to abide by what their salesman **** ****** to *********** stating they allegedly dont offer payment plans. Plus, theyre wanting the balance due for a job thats not even done!!! Spoke to an office manager ****** at the ********************* office last week and she was supposed to have Mr ****** call ******* hasnt done that!!! Fail to see why hes being allowed to lie and change his story and why Mr **** is refusing to do the right thing.

I worked for Mr **** Nashville since late 2021. During my tenure with Mr ****, in my opinion, I witnessed multiple jobs go south for poor installation and other production issues. As of my leave from Mr **** and or sub contracted crews called on multiple jobs for assistance with contracts all the while refusing to pay owed comissions. More than ********************************************************************* direct violation of State and federal labor laws. Not a company I would personally do business with if this is the way they treat their staff.

As far as I can tell Mr. **** did a good job replacing our roof. We got our quote from **** who explained all the options and answered all our questions. The crew was there when we were told they would be and we watched them working from across the street off and on. They were careful to protect our plants and property. Other than about a half hour for lunch every one of them worked their tails off from beginning to end. They did a good job with the clean up too. I dont really know a lot about roofs but from what I saw and how it looks I would hire them again.

They caused numerous points of damage to my siding and fascia while replacing my roof, then tried to state it was only cosmetic. Had rolled shingles/improper cuts on shingles, a corner of my roof was not fastened down properly, they broke light fixtures and did not follow code on step flashing, left massive gaps between fascia and drip edge, did not trim OSB to for the roof and left over hanging by an inch in places, and would not make repairs until I threatened contacting the BBB and my home owners insurance. Have refused to put me in contact with anyone in higher management. Contacted me after a Google review to yell at me for it being negative.