ComplaintsforSignarama Worthington

• Initial Complaint

  02/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On May 16, 2023 at 9:53 p.m. I inquired with Signorama via email about installing a sign for a new Business. I received a confirmation email from the owner of the franchise at Signorama, **** *****. I gave him the specs of what I wanted. He emailed me an estimate and requested a credit card number for his file. I gave it to him in good faith. After four months of emails and phone calls. I wrote him an email stating that I was discontinuing my business with him. My expectations of having a sign designed and installed were only met partially. Signorama applied for a permit, and that is as far as they got in the process after five long months. I hired a different person to install the sign which they did promptly and correctly. I finally reached Dave via phone and explained that I would gladly pay for the permit fee from the city of Dublin which is $510.00. Dave charged an additional permit preparation fee, submittal fee, permit process management fee, and a bond fee which brought the total to $1010. On June 1, Signorama charged my credit card $2590 with no work being performed from his company except filing for the permit. I agreed to pay the permit fee, but Signorama still charged me the full amount without doing any work other than permit processing? I contacted his corporate multiple times via email and phone and they never got back with me. Signorama has withdrawn $2590.00, plus $1010.00 on top of it with a total of $6600.00. I have copies of emails, bank statements and estimates for your review. I am disgusted that someone would steal money from another person under the impression that they can get away with it. This situation has effected me emotionally and financially. I have documented all communications and transactions to support my case. I am filing a complaint with you as a consumer in hopes you will provide protection and financial reconciliation by resolving this matter and recovering the funds.

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