ComplaintsforTri-Village Self Storage
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My storage has increased my unit 4 times in the last year by 15 to 20.00 my unit is a 5wx5l the smallest unit they have. When I opened account almost 4 years ago it was 25.00 for a the special. After the year it went back to almost 40.00. Then they increased again last year to 48.00, this year every two to three months they increased to 77.00 and now I got another notice last month they are increasing to almost 90. I understand covid going up 5 to 10 bucks but not like this. It took a month and a half to cash my payment which returned, never had that problem for 3 years. I thought my money came out as long as it took.that put me behind I paid 847.00 for 6 months. Then another 347.00 for two months with late fees alone. And now 122.00 for 7 days charge me a auction fee to stop when it was agreed and did not tell me prior to me getting a money order. It's ridiculous. I can take responsibility when I'm late but to pay so much is extreme. No corporate office has contacted me only the site manager which has been several different folks. They used to have a lot of storage locations now it's down to only two. Which I think is the reason for the every other increases. And as they are increasing they are still advertising for lower rates with specials.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.