ComplaintsforK & M Used Tires
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Complaint Details
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Initial Complaint
08/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a used tire with warranty to replace my full sized spare, they said save my receipt in case there was a problem, 2 weeks later i needed to use the spare because i had a flat, after installing it the weight of the car made the dry rot and cracking visible, they sold me a super dangerous tire. im lucky i noticed it before i started driving or i prolly would have wrecked on the highway and possibly hurt or killed myself in the process. i went back with the receipt to have them make good on the warranty, and they accused me of lying saying it wasn't the same tire, there excuse is that they put ********* on the receipt and its a firehawk brand tire, so them putting the wrong info on the receipt they said they wouldn't replace it, so i told them i want the receipt back because im getting ahold of the BBB and here we are -*****Business response
08/08/2024
Sorry I called *********** and was misunderstood. The item number wasnt much with the receipt. When I come look at it the receipt I put new tire for them and I appreciate your time thanks.
K&M used tires
****************************************
Sent from my iPhoneBusiness response
08/09/2024
'*****************************' via Dispute Resolution - Shared Inbox <********************************************************>
Thu, Aug 8, 12:26 PM (23 hours ago)
to disputeresolution
The receipt was for front passenger, but he switched to the rear passenger. Thats why I get confused after I found out the quality of the tire match with our receipt. I give him free tire thanks.
Sent from my iPhoneCustomer response
08/09/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
***********************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.