ComplaintsforInfinity Car Company
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
We purchased the vehicle in May 2022. On 6/22/22 we took car in the first time for a rear end swaying. At that point they said it was road conditions. Being such a new vehicle I thought it may be a possibility. After two more weeks of driving it was getting worse. I took it back and test drove with several servicemen. They can feel the problem but for some reason nobody knows what to do. After changing tires three times to find same problem they said there was nothing they can do since they are unable to find a solution. Per consumer affairs they recommended to take it to another dealer to see if they can figure out our problem. One service man felt the problem the other was unsure. We are driving an unsafe vehicle and have had absolutely no help in this matter. Customer affairs has denied a buyback or another vehicle. After reviewing work order they left out they had put a third set of tires and when bringing it to there attention there answer was "We changed Bridgestone to Hancock and since there was not difference we did not note it but if someone needs the information they can call, from Hancock it went to Continental and still no results... I have every service order and each and every conversation noted. I just need someone to help me with this unsafe vehicle. I have done everything they have asked. Please help. ***** ********Customer response
10/03/2022
***** ********
Fri, 30 Sep 2022, 04:40 pm
Can you please resend I am unable to open this.
Thank you
Sent from my iPhone
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.