ComplaintsforIVIM Services LLC

• Initial Complaint

  10/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 10/29/24 I had a telehealth appoint with the NP of Ivim. We discussed that I should remain on the medication that I was familiar with which was semaglutide. I received an email from the PA department about the original PA that was filed on a different medication was declined and that she would then submit for the Wegovy due to my earlier visit. After the NP visit, I was sent an invoice for the semaglutide and I paid it thinking it would take some time for the PA to come back etc. shortly after I get a call stating that they were submitting a PA for Wegovy which is basically the same drug. I asked then why did I have to pay for a drug that my insurance would cover. I asked them to cancel the order that was just placed. The customer service rep then tells me that they couldn’t cancel it because it had already been shipped. I was already 1 hr into this call trying to get this process stopped. This company purposely did that because if they shipped the med, they aren’t required to refund me the money. I am seeking my money back because this was done deliberately. I have received multiple calls from them since then. They told me I can destroy the med when it comes, and they would cancel my membership, BUT would not refund me even though it was their mistake and miscommunication. Please help.

  Business response

  10/31/2024

  Thank you for bringing this situation to our attention. We apologize for the issues the patient has experienced and have reached out directly via their email of record with Ivim. A full refund has been offered as a resolution, we look forward to communicating with this patient to help with any further assistance.

  Customer response

  11/01/2024

  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ********* ********

• Initial Complaint

  09/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I signed up for an IVÍM health subscription in June of this year (2024). I signed up because I thought it would help me get a response from the company in regard to a health service inquiry. However this did not help and after continuing to receive no response, I emailed the company to cancel my membership (June 26th 2024). On June 27th the company contacted me back and stated that my membership had been canceled and I had been issued a refund. However, I continue to be charged by them monthly. I was charged in July and August. I have disputed the charges with my bank and have been refunded (by the bank), but I need IVIM to stop charging me. I currently have a pending charge from them for the month of September. My bank states that there is nothing else that they can do other than continue to dispute the charges. I’d like assistance in getting these recurring payments halted.

  Business response

  09/25/2024

  Thank you for bringing this situation to our attention. We apologize for the issues the patient has experienced and have reached out directly via the email of record with Ivim. A refund has been provided as a resolution for this matter. Please let us know if we can help any further in resolving this situation.

  Customer response

  09/25/2024

  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** ********

• Initial Complaint

  08/23/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Dear Sir/Madam, I am writing to file a formal complaint against IVIM Health concerning my order #******* placed on August 16, 2024. The details of my order are as follows: Product Ordered: *********** ******* 1 Month Program Quantity: 1 Price: $399.00 Additional Items: T********** ** ** *** **** ******** ** ******* **** ** (Quantity: 10) IVIM Membership (1 Month, Standard, $74.99) Total Amount Paid: $473.99 Shipping: Free shipping Payment Method: Credit Card Subscription Information: Subscription #******* The package was shipped via UPS with tracking number ****************** and was scheduled to arrive on August 21, 2024, by 12:00 PM. However, upon returning home, I found no package delivered. I immediately contacted UPS and reviewed the proof of delivery, which indicated that the package was left at an unspecified location (“other”). Despite my efforts to resolve this issue directly with IVIM Health, they have refused to send a replacement medication or provide a refund for the undelivered package. Given these circumstances, I am requesting a full refund of $473.99 for the non-delivery of my order. I believe this resolution is fair given that I did not receive the product I paid for. I appreciate your assistance in resolving this matter promptly. Thank you for your attention to this issue.

  Business response

  08/26/2024

  As of August 26, 2024, Ivim has been in further communication with the patient and has agreed to send a one-time exception no cost replacement requiring signature upon delivery due to the previous UPS delivery issue. The patient is in agreement with the resolution. 

  Customer response

  08/26/2024

  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******** ********

• Initial Complaint

  07/26/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I received an order and sent it back and have not been credited for the product. Ivim also continues to charge me for the subscription monthly. I have called and emailed numerous times and all they say is, they sent it to another department. They will not call me back and continue to charge me. This has been going on for months.

  Business response

  08/20/2024

  Thank you for bringing this situation to our attention. We sincerely apologize for the issue the patient has experienced and have reached out directly via their email of record with Ivim. A full refund has been provided as a solution to this matter. Please let us know if there is anything further we can assist with.

  Customer response

  08/24/2024

  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******* ********

• Initial Complaint

  06/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  May 16, 2024 I paid about $500,00 via credit card, verified deducted on May 17 for shipment of meds. Promised delivery in 7 - 14 days, and was told after consult with nurse practitioner that it would usually take less time. Have NOT received even a confirmation email that my meds have shipped. **** has sent me form letters acknowledging my email complaints but NOTHING ELSE.Repeatedly called IVIM and was told there would be a TWO HOUR wait on hold but then was immediately DISCONNECTED. Followed recordings instructions to go to IVIM's Q&A page, and got one response to call (the same number I'd already tried) and to email ****. No response when I said I'd already done what was advised.Furthermore I received notification of a LIVE chat with the nutritionist with repeated reminders on Memorial Day Monday. WASTED my time as there was NO live session on that day.

  Customer response

  06/21/2024

  NEVER was asked to sign a HIPPA form and don't even know what one looks like. PLEASE send me that form so I can sign it and continue with the investigation.

  Customer response

  06/28/2024

  ***************************** <************************>
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  Business response

  08/21/2024

  Thank you for bringing this situation to our attention. We apologize for the issue the patient has experienced and have reached out directly via their email of record with ****. A full refund was provided as a resolution to this matter. Please let us know if we can further assist this patient, or if there are any other resolutions needed in this matter.

  Customer response

  08/27/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21815971
  
  I am rejecting this response because: once again FRAUDSTERS have REFUSED to 1) Give me INTEREST on the $$$ they ILLEGALLY kept for almost 1 month. 2) LIED to me repeatedly and caused me hours of time contacting **** re PROMISED delivery, cancellation of my work resulting in LOST WAGES to receive PROMISED meds on scheduled date, 3) Time in sending numerous emails & making constant UNANSWERED & IGNORED phone calls re the supposedly delayed delivery of my meds.

  Furthermore if this business is not a 100% SCAM and I have warned hundreds of other Reddit & online users to blackball this company for their FRAUD/DECEIT, they would have NEVER accepted my $$$, or returned it the very day they received it so that I could then contact another similar but NOT ILLEGAL seller. Sadly there was a full month delay before I got my meds from this other company.

  ONLY got a refund AFTER I had to spend HOURS writing **MPLAINT OF DISHONESTY emails to numerous companies online.

   

  BBB needs to PROSECUTE THIS ** for being a SCAM & ILLEGAL PRACTICES under the FULL EXTENT OF THE LAW.

  
  Regards,
  
  **********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩