Additional Information for Rod's Western Palace, Inc.

• Rods.com
• Rod's

• Mr. Scott Hartle, President
• Mr. Phil Minix, Executive Vice President

Principal

• Mr. Scott Hartle, President

Customer Contact

• Mr. Phil Minix, Executive Vice President

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• Our Guarantee
  
  At Rod’s, our guarantee is simple: We want every one of our customers to be completely satisfied.  So we always strive to do the right thing. If you are unhappy with your Rod’s purchase, simply return it within 90 days for a refund, credit, or exchange. Our hassle-free customer care department promises to always treat you with honesty and fairness.
  
  Please note that there are some items for which we cannot accept returns unless the product is defective:
  Customized or personalized items
  Final Clearance items
  Previously worn boots. Boots must be in new, unworn condition to be eligible for a return or exchange.  
  Returns and Exchanges
  We offer a convenient prepaid return service.  At the bottom of your packing slip you will find a pre-printed return label.  If you wish to use our pre-paid service and you did not retain your packing slip, please call customer service at 1-866-326-1975 and they can email you a prepaid label.  To use this service, please follow the easy steps below:
  Complete the return/exchange information on the reverse side of the packing slip
  Carefully repack your merchandise and include that form in the box
  Cut the return label at the bottom of your packing slip and tape it to your package
  Take the package to any U.S mail drop: post office, home/work mailbox, give it to your postal carrier, etc.
  Please allow up to 2 weeks for your return to process.
  A return postage fee of $7.95 will be deducted from your refund ($12.95 for packages heavier than 35 lbs. or larger than 60 total inches [L + W +H]).
  Please note that the return label will be addressed to SmartLabel Returns but it will come to Rod’s.
  If you do not wish to use our pre-paid return service, you may cut the label from the reverse side of the pack slip, tape it to your package and return via the carrier of your choice.  If you don’t have your pack slip, please make sure to include a sheet of paper with instructions (do you want to exchange, substitute or return the item, etc.) and address your package to:
  Rod’s Returns
  3650 Indianola Ave
  Columbus, OH  43214
   
  International Returns:
  Refunds on international orders will be for the original purchase price. Unfortunately, we cannot refund your original domestic/international shipping charges or any duties, taxes or tariffs. We cannot offer free exchange shipping on international orders.
  In Store:
  You can return any products purchased via catalog or internet in our store in Columbus, OH.

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