ComplaintsforAAA Damage Control Inc.
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Complaint Details
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Initial Complaint
08/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On June 17, 2024 I hired Nolan S**** from AAA Damage Control Inc. I had a sewer back up in the process of fixing the back up he broke the two concrete slabs, and he said her would repair them with no cost to me, (See the receipt) and also I went to the city hall in my city and they said he didn’t pull a permit to do the work at my house. I want him to come back and finish the job or reimburse me for someone else to finish the job. Also I been trying to call him or text and he will never call back or say he will call me the next day he always giving me excuses. Also it wouldn’t let upload my pictures.Business response
09/24/2024
RECEIVED VIA EMAIL BY BBB STAFF MEMBER:
We are very sorry that **** **** is upset with the final job. We strive to make every customer happy. There was nothing about restoring her concrete pad in the contract, but since there is obviously a misunderstanding about what we were responsible for we would be happy to, pay for the pad to be replaced by a professional concrete mason. All Work performed has a lifetime warranty and her pipes are now open and flowing. We are fully licensed and bonded.
Initial Complaint
12/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Date of service 12/16/23. AAA Damage Control Inc. did not finish the job they was paid to do. They did not run my sewer line with clean out to my home so the plumbers can do their job. I have contacted this company to come out to finish the job but he keep giving me excuses to why he cant come out to finish. My contract state back fill with gravel and fill and that was not provided to me. If he can not finish the job i ask for at least $4000 back to get this job complete so i can move forward with the construction of my home.Business response
01/01/2024
This is absolutely untrue. Not only did we get the permit for the job and complete the job. The customer met us on site to give us final payment upon their satisfaction. This property recently had a fire and the foundation was completely filled in with blocks and bricks from the burnt structure. We had to excavate through it to replace the sewer and unfortunately with there being no dirt that is all we could backfill with. It was not part of our contract to bring any fill in. They were charged for the sewer and that task was completed. We offered an additional service of getting dirt and disposing of the bricks which they declined.Customer response
01/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This company did not perform the job they was suppose to. I hired another company and they did not see a sewer line or a cleanout installed to my home. I paid $8000 to this company thinking they did the job right and they lied about the job. This company is commenting fraud. The sewer line wasn't connected to my home or from the street. I found other customers in PA who they defrauded also. Father and Son.
Regards,
******** *****
Business response
01/11/2024
This is wholly untrue … we did perform the work we weee contracted to do we got all permits required. We believe the other contractor is incorrect …. We met the customer on site tk collect final payment amd the husband stopped at the job site multiple times …Initial Complaint
03/20/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On February 1 2023 I got a phone call from Nolan the owner of AAA damage control about he asked what is the issue that I am having in my house and I explained to him I'm having trouble with my sewer and that is backing up and he said he can come in and check what the problem is within a hour or so . So he came in checked my sewer and said that its bad and he would have to replace the whole sewer line outside of the house because of three roots. and that that would cost me about 5000 dollars and I was like ok lets do it. he seemd like a reply nice and honest guy he got to say hello to by 2 year old and he explained how he has 3 kids himself. So when I agree on hiring him for doing the job he says I pray half now and the other half when the job is done. so I pull out my credit card and I is like no I can't accept a credit card can you make a check. First sign something was wrong. Anyways I make a check to AAA damage control for 2750 dollars and he said he will be here by Friday backseat he needs to pull permits out to do the job from the city. He never shows up until Monday the 6th and he came with his team and a backhoe and digger up my whole front yard a replaced the pipe supposubley I was at work so I have boo idea what he replaced but the issue I had in my payment was still there. so he comes in on the next day saying he just needs to flush the pipe because a lot of dirt got in when he was digging and that's why we still had an issue . So I give him the rest of the money for completing the job backseat I had to go to work. My wife is still in the house and she said he left like 5 minutes after I left and told her everything I done; Next day our sewer backs up again. Next day a code enforcers comes knocking on our door asking who rigged up the front yard of the house and why and tells us he never got permits from the city. SO I try connecting him and he just ignore my massages then he said since we didn't finish the job I will give you half of the money back but never doesBusiness response
03/29/2023
Eric gave verbal response to BBB employee (ka):
My boss sent a refund check out last week to ******* **********.
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Customer Complaints Summary
10 total complaints in the last 3 years.
4 complaints closed in the last 12 months.