7 Customer Reviews
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Review from Sam U
5 stars06/28/2024
I recently purchased a truck from this dealership and had a fantastic experience. After resolving a few initial issues and connecting with **** in internet sales, the dealership maintained a consistent line of communication, which is crucial for me. **** then introduced me to *****, who was very pleasant and communicated effectively.I decided to visit the dealership and met the staff, including ***** Marhofer. What really stood out to me was how efficiently they expedited the process. The dealership itself is modern and clean, with a well-organized service department.The team accommodated all my needs and provided excellent product knowledge, especially since the truck I purchased required a detailed explanation. I'm so pleased with the experience that I feel confident bringing my wife in soon to look at the Buick or the Acadia.Thank you for making this a seamless and enjoyable purchase!Review from Kayvan B
1 star10/29/2023
The worst dealership experiences Ive ever had in my life! Avoid this dealership, especially *********************. I came from NC to look at a car that I thought was a good deal. I had an appointment scheduled and I didnt even see the car I was planning on buying in front of the building. So when we went inside to meet with ****, we told him that we were already disappointed in him as he still hadnt provided us the out the door number, to which he made up some B.S. excuse. Then he asked us if we would like to go over the number or to view the car, to which I told him I wanted to see the numbers. He made up some more excuses for me to look at the car and test drive it first, talking about thats not usually how they do things (which I dont even understand why he bothered asking me if he already had a hidden agenda). So, we get ready to test drive the vehicle and he told me that I needed to sign something in order to test drive and he also included a smart comment about the document saying to make sure you dont steal the car which I felt that was very DISRESPECTFUL especially when he knew that he was going to be riding in the car with us. There is so much more that I could disclose about how horrible this process was but, it would exceed my limit. Its just disappointing that I so far just to be disrespected by these people at this dealership.Review from Jack B
1 star09/16/2023
I dont think it could be more disappointed with this shop. I got the car that was supposed to replace my car I previously had that was riddled with issues and it felt like i could finally leave my bad luck with cars in the dust. The car I bought I instantly loved and ran well until 2 weeks ago. The battery died on me and now I am faced with more engine problems. The disappointing part is that Im still within the 30 day warranty but they are choosing not to cover even half of the cost of the service cost even though I was told they would pay half and I would pay half if a problem arose. Whatever they say about checking cars before selling them is not true. I was treated as a valued customer up until the point after I signed all the paper work and now they cant even take my calls about my concerns and issues with a car I havent even had a month. Saying I am beyond disappointed is an understatement as I am a college student and money doesnt come as easy and then not covering the cost of service even though I am within warranty has left me more than dissatisfied with the Ron Marhofer name.Review from Haley B
5 stars03/06/2023
Thank you so much to *********************** for such a great car-buying experience! He really listened to what I was looking for and he was honest, upfront, and professional. I recommend this dealership to everyone!Review from Frank K
1 star08/20/2022
Awful experience . I will not say ************************* as a company is bad all together -because I had a good experience in past at their ************** Collision location -but the Stow location -DO NOT GO ! Horrible customer service - bad communication and lack of follow up ! They need a new sales customer relations manager there-because ************************* was not customer service oriented and disrespectful. My 2017 ***** Civic they had starting end of April 2022 -I did not get it back until July 2022 and during that time there was lack of follow up and communication-but it gets worse . When I got my car back -on my way home -my entire car smelled like something was burning and smoke was coming from seams under the hood-in addition my air pressure light came on . After inspecting my tires there was an air bubble in my right front diver side tire . They did not want to accept they did it -even though I said it wasnt there . Even my insurance after reviewing their pictures they took upon collision center getting my car showed no air bubble !!! They said I had to go back to place I got the tires because it was what they labeled a manufacturer defect . I called my tire place and they said if there was a defect they would have seen it once they put air in the tire when they put the tires on .Again excuses and lies ! It gets worse -after having to fight to get a new tire -my car was finally finished again . I picked it up and it was shaking a bit -I took it to third party -Midas and they said the collision shop replaced one ball joint but not the other that needed to be replaced and was definitely obvious so it was causing play in my steering . They declined to fix this ! Unacceptable - botch job ! I called corporate location and left several messages with ***************************** explaining the situation/complaint and asking for assistance and never got a return call! I was significantly disappointed because I had couple good past experiences -but this experience -you lost me as customer
Ron Marhofer Auto Mall, Inc. Response
08/23/2022
I spoke with ********************** in regards to his recent experience at our Collision Center in ****. I apologized for the treatment received and offered to overcome the concern. Guest has since sold the vehicle. I welcomed his feedback and shared that I will be working to improve our team.Review from James B
1 star06/07/2022
They're friendly until there's a problem. I've had problems of the dealership to the past couple of years. My fault is I kept giving them chances to make things right. The most recent and final problem was *** Marhofer did not reassemble my engine correctly when they replaced it under warranty. Because of this I ended up having additional engine issues. I eventually got them to look at the car which was far more difficult than you might imagine they found the problem and forgot to reassemble the engine. They told me that they had fixed it and handy me back the keys to a car that could barely run because it not reassembled the turbo actuator wasn't even bolted on. (And if they want to play games I have photos and receipts from the mechanic that did fix it latter)I reached out to ***** Marhofer to see if would be willing to help. He was extremely unhelpful. I'm absolutely astonished a business can treat customers like this.Review from Michael S
1 star03/07/2022
Had my Hyundai ****** in their shop about every 6 weeks for past 10 months. Car has been losing oil fiercely. Check engine light keeps blinking and 3 weeks after an oil change that they did my oil was completely DRY!!!!!! They keep wanting me to pay for and replace whatever the computer tells them is wrong with my car. This has been going on for months. I have ****** miles on the car. The power train warranty is good till ******* miles. I am the original owner of the car. This is ridiculous that I had to pay for towing, missed work because it quits working during my shift as a hospice nurse. I have peoples lives that need me to be there when Im suppose to be. I have had to put out money for a rental car and couldnt get a loaner car from *** Marhofer because they said they were all out. I have wasted 10 months having my car in the shop almost every month. I am EXTREMELY FURIOUS that they cant/wont figure out what is wrong and they just need to replace the engine. Yesterday when it had to suddenly go back to the shop, the guy in the garage office told me that its probably just best if you get a new car since this keeps happening. BUY A NEW CAR!!!!!!! WE CANT AFFORD THAT!!!!!!! *** Marhofer just needs to make this right!!!!! Either replace the engine or give me a new car!!!!!!! Ive had it with that car and their service people!!!!!!!!!!!
Customer Review Rating
2.14/5stars
Average of 7 Customer Reviews
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