ComplaintsforHollywood Gaming at Dayton Raceway
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Complaint Details
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Initial Complaint
02/26/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This was on February the 2nd 2024 I was at Hollywood gaming raceway in Dayton Ohio and I was playing a slot machine and won 3800 and they went to get my winnings and they come back and said the Ohio attorney general and Job and family services in Ohio we're going to take my winnings because I owe money to them and I believe that was wrong they handed me a paper but I don't remember what I did with it and they gave me copies of a W-2 etc like that and I want to know why they took my money and not and did not give it to meBusiness response
03/26/2024
If a guest hits a taxable jackpot their information is checked against an OH database that we are required to check against for any outstanding debt to the state of OH or back child support. If the guest is on this list, then the jackpot is intercepted and then paid to the state which is then applied towards the debt. This is a regulation that is common practice in states with gaming. The paper given is a chance for the guest to reach out and learn more about the debt that this was paid towards.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.