ComplaintsforSanctuary at Wilmington Place
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Complaint Details
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Initial Complaint
12/02/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
My name is ****** ******** and I am P.O.A for my father James ********. He was a resident at Sanctuary at Wilmington Place for several months. He was finally moved to a different facility due to the lack of care he received while there. Myself along with Miami Valley Hospital filed a complaint with the State of Ohio about his care. I wrote them a check for $7,050 for room and board. This was to include the month of September 2021. However, he never stayed at the Sanctuary in September due to the abovementioned complaint. They now refuse to refund the money and still charged him for the month of September. I would like assistance with my refund. Attached is the ledger they provided showing the charges in September when he was not a resident any longer.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.