ComplaintsforTurner Property Services Group, Inc.

• Initial Complaint

  08/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am a first time home buyer and I was under the impression that my mortgage company paid my hoa fees. As such on a $824k house I have amassed $2500 worth of hoa fees and penalties. I received a letter from a lawyer stating to mail a check by 8/7/2024 as well as call to request debt validation to stop collection activities. I called a total of 4 times, one time I got a real person I made the request for debt validation and I was transferred then to a voicemail box. I emailed sending proof of payment from my bank on 8/1/2024 and received no response per usual. Now I called to confirm receipt of payment, I would pay digitally, I was only provided the option to pay by mail so this is their preferred payment method. They refused to speak to me and said that I need to speak to the lawyer. I am on day two of trying to reach the lawyer even through the lawyer sent me a letter saying DO NOT CONTACT THEM. Listen I just want them to cash the check and release the lien. How can I resolve the issue if neither party is willing to speak to me? Do not take my house over $2500 which I have available to pay.

  

  Business response

  09/23/2024

  When ********* ******* bought her home from Fischer Homes on 10-13-2022 she signed several documents that indicated it was a deed restricted community with assessments that were due. The closing paperwork indicated the amount and who the payments were payable to. When she signed the documents for her home, she agreed that she knew it was a deeded community with assessments and at closing had assessments paid for the association. The pages of the recorded Covenants, Conditions and Restrictions (CCR) regarding assessment obligation are attached with the pertinent sections highlighted.
  
  Ms. ******* was sent 12 letters from Management to her home address before being turned over to the Attorney, Wood and Lamping for collection action. On February 15th, 2024 she was sent a validation letter of intent to lien her property to the home address if not paid by March 22nd, 2024.  The debt was not paid the Attorney filed the lien.  
  
  Per the collection policy and the CCR, the debt remained unpaid, and the next step was foreclosure. The warning of foreclosure was sent to her home address on July 3rd, 2024 and to be paid in full by August 7th, 2024. Management did not receive payment therefore the foreclosure was pursued.  
  
  The owner did not contact ****** Property Services Group until 8/14/2024 (email attached), and when she did our staff immediately assisted her.  She was provided payment information since no payment had ever been made or received since she moved in. Prior to 8/14/2024 she never called our office, she had been calling the Attorney Wood and Lamping. On the attached email thread from 8/14/2024, it shows where Ms. ******* contacted ****** and how we reached out to *** ******** with Wood and Lamping about it.  *** did research and discovered that ********* ******* had left voicemails for her while she was on vacation. At no time had ****** received any calls or emails prior to 8/14/2024. On 8/15/2024 the Wood and Lamping forwarded the voicemail to us. As soon as we received any communication via email/voicemail we contacted the owner. We believe the issues Ms. ******* was having was with Wood and Lamping. The comments she is making about releasing the lien etc. were all from discussions with the Attorney at Wood and Lamping, which we are not able to assist with. We needed Ms. ******* to pay her assessments which she never provided any proof she had made any payment.

  We believe this issue is resolved as noted by the attachment of the release of lien letter from Wood and Lamping to Ms. *******. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩