252 Customer Reviews
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Review from Raven L
2 stars11/13/2024
Hello my name is Raven ***** me and my brother are renting a home through Vinebrook I have a 5 year old son and 4 week old son we have been living here a year this month November I’ve had a few incident we’re in the back room which is a add on room always leaks from the seeking when it rains and water comes up through the floor in which I have carpet all through my home I make the complaint to Vinebrook someone came out a Caucasian older guy put some white stuff in the outside off the door but it never stopped.Now it has gotten worse November 6,2024 it rained really hard my brother woke up to his whole room flooded with water then it started going to different parts of the house the livingroom and by the kitchen I called them the said they will send someone someone came out the same man and he said they will have to wait til it stop raving to see what’s wrong so we went the whole weekend using my carpet cleaner that I bought myself to keep trying to suck up the water in the carpet I’ve spent so much money on cleaning supplies to keep down the smell so my newborn want inhale it So Monday came which was Memorial Day a guy from maintenance callled to tell me he’s going to send someone out So today someone came out again from ther department to tell me it’s nothing they can do they will have to send out a contracted because there’s a leaking going on under the floor so now I’m really frustrate because me and my kids and go longer living in this condition inhaling the smell and keeping soaking up water that’s never coming up this is terrible and very uncomfortable I have so many pictures and videos I would like to upload but I can’t find out
Vinebrook Homes Ohio, LLC Response
11/18/2024
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration this situation has caused, especially with young children in your home.
We recognize that previous efforts may not have fully resolved the issue, and we are committed to working with our contractors and maintenance team to address it permanently as quickly as possible.
Please share any additional details through your resident portal at resident.vinebrookhomes.com or via email to help us document and expedite the necessary repairs.
We appreciate your patience. Please reach out to us directly at ************ for additional updates and further assistance.
Sincerely,
VineBrook HomesReview from Londa M
1 star11/11/2024
They are rude people and they charge me an application fee and I on section 8 they basically said we don't care if your on section 8 your not going to rent a property from us ,I told her my voucher is close to expire and she basically said I don't care these are our rules.Review from Ninny R
1 star11/07/2024
They are crooks. All they want is money. They don't try to work with you when a there is a hardship. They will evict you. If you late and it go over the 5th 350 charge for eviction. You never went to court they never filed. They just tack what ever they want onto to ledger. Then be ready to throw you out if you don't pay. The are scammers. I wish I had read all reviews before I dealt with this company. They go up every year on rent.Review from karen B
1 star10/30/2024
I think this company is scam and is not helping the tenant with issues they charge tenant 2 times the pay for utility bill that puts client in a place that hard to pay. My issue is that i have to move because the house is filled with animals and i cant continue to pay were im not comfortableReview from Mallory C
1 star10/25/2024
I applied for a house got approved and everything so they took it off the market. Then due to a fault of their own, when getting everything through Housing Authority said that I couldn’t get the house even though Housing Authority said that they were going to adjust the paperwork to match what they were wanting, then called and reported what was going on to the main office Then got told I was gonna get switched back to that house since it was their fault just to be told again after being told this that somebody else applied so I would have to choose a different house Even though I already applied first and got approved first and everything that went wrong was the fault of their company I’m very high risk pregnant and that was all they had that could accommodate my needs for me and my kids and they are stringing me along and playing some bullshit Even on their website, it says first approved well, I was approved first even called the main office again after being told that and even the main office said since I applied first, I should get dibs, but the office in Kansas City does not want to listen so there will be a better business Bureau made, and Attorney General report made and there will be multiple reports made a few different spots Because this is ridiculous, and I should not be having to go through thisReview from Connie S
1 star10/24/2024
I filled out an application for a rental property. The leasing agent would text me about information still needed so I would text her the information.her reply was do not do that send email. She had asked about my cat rabies vaccine so I emailed her what the pet clinic sent me. Her reply was o no it has to be opened so I can see it which I needed to go to the library for assistance. She then texted me about my current landlords email I said we tenants call the office for whatever we need. I gave her the name along with phone number of where I currently live, she then insisted I get it which I did. Not sure what the big deal was for her to call herself. Then she texted me back saying I was denied and gave no apparent reason. Then when someone is approved you have so long to give them the money or you forget your application. I also had to pay for my son who is disabled application fee but in the state of Ohio no need to do that. I also read vinebrook has had court cases and are now under a different name then they were previously. Rex. Scam artists. I think they only choose people who fit in their circle. Not saying my son and I are bad people. I always pay my current rent on time along with maintain my place. Bunch of bsReview from Jimmy L
1 star10/23/2024
If I could leave a negative review the whole experience with them has been the worst possible experience with them possible they respond and handle thing late or just never I've tried desperately to get things fixed but no response then I threatened to get a lawyer and they respond 10/10 the worst company ever they need to be investigated asap by anyoneReview from Marqita R
1 star10/11/2024
I thought Vinebrook was a scam until I came on here. I have submitted multiple applications for homes and it sends impossible to rent from these people. I even paid a $40 application fee to see if that would make a difference and nothing! They took the home off the market but it ended up right back on there. I still have not heard back from anyone. I've called them multiple times and was advised I would receive emails and still have not heard from anyone. This company is a joke I will look elsewhere especially after seeing all these other negative reviews.Review from Laquita J
1 star10/08/2024
The home itself that I rented was not to bad. The problem is that with this corporation owning the home, they don't seem to care about real solutions to the issues that come up. Just temporary fixes to keep you in the home. The plumbing in my house was horrible. Maintenance had to be called several times over the 3 year period to fix leaks. The water pressure was low. you could not have water running in more than one area of the house or there was a problem. I was not able to actually speak with someone with Vinebrook the entire time i was living there. Only answering services as stated by others. Not to mention there are several things with this house that you have to pay to repair/upkeep on your own. Read your lease agreement in full. If you call for a small repair, chances are you are responsible with no reimbursement. I wouldn't rent from them again. Actually if I rent again, I will avoid homes owned by corporations. Vinebook owns a lot of the homes that they "manage". So they have a vested interest in passing off repair cost to the tenant.Review from Teresa M
1 star09/30/2024
I've been renting in the same place for a lot of years because I love the neighborhood. Vinebrook took over the property which wasn't sn issue. I've never had any problems with maintenance or the request I've submitted, my complaint is the utility and rent combined as one now. First you not really sure what you're supposed to be paying. I contacted Conservice got one quote then called Vinebrook and got two different quote. In the neighborhood i stay in there's no way my utility bill is 520.00 this is terrible. Its just me and I'm hardly home. A two bedroom 1 bath home 1 level you're telling me utility bill is 520.00 for one month. I've been paying my utility bill before Vinebrook decided to take over and combine it with the rent. Then on top of that we're being charge for conservice handling the utility bill when it wasn't our decision. 9.99 fee for their service we're having to pay
Customer Review Rating
1.21/5stars
Average of 252 Customer Reviews
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