ComplaintsforJFK Heating and Cooling, LLC

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a heating and air system with the company. They said they also do plumbing. Fired their plumber mid job but claimed he would finish the job. Repeated calls and appointements set up that were canceled on multiple occasions. Brought in a different plumbner and the work that had been done was not up to code. Tried resolving with the business and they claimed they were filing bankruptcy and could not help.

  

  Business response

  07/19/2024

  Complaint ********

  ******* ****

  The customer and JFK Heating and Cooling have come to a mutual agreement and the agreed amount / settlement has been paid in full as of 7/18/24

  Thank you, 

  ***** ***** 

  JFK Heating and Cooling, llc

  ************

• Initial Complaint

  04/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  JFK Heating & Air Conditioning was sent to our tenant’s home by ****** **** ******** to install a new furnace. JFK had serviced the furnace previously, and this time said that parts for the old furnace no longer existed. The furnace took a couple of weeks to arrive, and my tenant was without heat. Upon arrival of the furnace, the technician from JFK said another circuit board needed to be ordered. JFK also replaced, without necessity, a new thermostat. My tenant, in her 70s, with multiple health issues, still had NO heat. The weather has been unseasonably cold. I was present when this service was to occur. I wanted to know if this often happened since the furnace was new. The tech said because of the current pandemic, anything could be expected. We discussed an exceptionally loud blower and the smell of grease in the home, during the installation when the furnace worked for a few moments. My tenant & I were told that noise could be expected, & that the smell was remedied by the tenant opening patio doors and windows. I was asked for $650 at that moment, which could be expected for any replacements and associated costs. I said that my husband would pay this, after I could see that the furnace was running satisfactorily. However, according to the ****** email, there was to be no cost for the defect. There was no explanation as to why a new thermostat was installed when the new furnace was installed. The tech repeated his request for the money. After a short time, there was no sound coming from the garage. The tech had left, disabling the service for the furnace. He did not say ‘goodbye’ and had walked out on the job. We called ****** and they said JFK could come, or they would call another service company. Still no heat and my tenant became sick with sore throat, headache, etc and was in bed for two days. JFK is now saying they will place a lien on our property and there was no heat, until we paid money for an independent contractor to connect the furnace: no defects

  

  Business response

  05/05/2022

  This customer has ****** **** ******** and must follow the rules of their home warranty. We are contracted to provide labor only.

  we received a claim from ****** ** and on 3/23 we went to the home and diagnosed the system needed a new gas valve and wiring harness, The wiring harness is no longer available for this system so ****** approved furnace replacement instead. At the time the replacement was approved ****** notified the customer they had a responsibility to pay $650 the day of the install.

  ****** ordered and paid for the furnace and shipped it to JFK.

  on 4/5/22 we installed the furnace and attempted to collect the $650, the homeowner made an excuse and did not pay but said her husband would be calling to pay. I called multiple time with no return call and no payment. While there the tenant complained that the thermostat was not working properly, we told her as long as the electric heater was sitting so close to the wall thermostat running it would not work properly due to a false sense of heat.

  On 4/6/22 the tenant called with additional complaints, the tech went back to the home and determined the control board was faulty from the factory and would need replaced. The tenant continued to complain about the T-stat not working so the tech changed out the T-stat. we did not charge the customer or the HW for this part.  I received auth from the HW for part replacement and we ordered a control board. During this span I continued to call the home owner to collect with no response of any kind.

  4/8/2022 I spoke with ****** and informed them the customer still had not paid. They siad they would email the customer and inform her payment is due immediately to us per their contract. They also said they would put a hold on the account for other issues / providers until this was paid.

  4/8/2022 We returned to the property to finish repairs. I informed the tech that $650 must be paid before any more work is done. The tenant and homeowner were there when the tech arrived.

  They asked about the noise and he explained why it was louder than the old unit, He also explained he could adjust it but there would still be some noise.

  The tenant was complaining of headaches ect when asked about the smell he explained new furnaces will have a temp burning smell sometimes and to just air out the home.

  The customer then asked about the furnace and wanted to know if it was refurbished and he told her no, he explained since the pandemic we have seen an uptake in bad parts from the factory and this is most likely the reason. She then stated she wanted a different furnace that was new and less noisy. He told her she would have to address this with the HW as they provide the equipment. He explained he needed to collect payment of $650 before he could replace the control board to which the homeowner stated she was not paying and we could collect from her husband at a later date. She and the tenant then turned around walked into the home and shut the door. The tech called me and I told him to leave since they still had not paid.

  I then reached out to ****** and updated them of continued non payment. The next day ****** informed me the tenant had attempted to open a new claim for the furnace and they closed the claim and informed the home owner no new claims would be opened and no other providers would be sent to the home until the $650 was paid to us. Tis is the reason the home owner had to pay out of pocket for an independent provider to replace the board. Had she paid us it would have been replaced on 4/8 at no charge to her. 

  Carol and Robert Livingston have still not paid us, our attorney has sent them a letter for payment and if we do not receive a timely payment of $650 we will be filing a lein on the property.

  Thank you, 

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