ComplaintsforBuilding With Faith Construction LLC
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Complaint Details
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Initial Complaint
01/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I contacted the company to repair a soffit on my house back in early November 2022. When on the phone with the initial consultation I was told that they would be able to repair my soffit before the weather got cold and nasty. I had to sign a contract for them to do the work which is standard. I mailed a down payment of $150 via check to the company and they cashed the check on 12/2. We have contacted the company multiple times since about our soffit repair and they keep telling us that they will get us on the schedule but never call back to confirm the schedule. We were also told that the gentleman that they were going to have do the work is in Mexico. They have already missed the window for repairing the soffit before the weather got cold and my daughters room is very cold drafty because of it. I would like them to either come fix my soffit like they said they would or return my down payment so I can get another company to fix my soffit.Business response
02/22/2023
[BBB Transcription via Email]
From: **** ******** <********************>
Date: Tue, Feb 21, 2023 at 3:15 PM
Subject: Building With Faith Construction
To: <*****************>
Good afternoon ********,
I'm reaching out on behalf of ****** ********* and Building With Faith Construction about a complaint that was made on our BBB page.
We did try sending one of our employees out to the property to do the work for the homeowners on a Saturday, and the homeowners ended up sending him home.
We did try to contact them about the work and we were not able to get ahold of them until after we sent the employee there and sent him home. We spoke to the homeowner and he decided to have someone else come do the work and we wrote them a refund check for what they paid.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.