ComplaintsforRidge Way Garage Door Repair

• Initial Complaint

  02/03/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  7months ago I asked ridge way to install 2 insilated garage doors. I signed a contract with **** and sent him a $3000 deposit. This was cashed but I never received garage doors or a refund. As far as i am concerned he has ripped me off and you should stay far away from this place

• Initial Complaint

  07/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  BBB Complaint versus Ridgeway Garage Door My daughter hit my garage door sometime in late April so I called William D***** from Ridgeway Garage Door to come and give me a quote for a new door. I had previously had William do work on our garage door due to a broken spring. He completed that job with no issue and I paid him in full. I called William and he came to my house on April 29th for a new garage door install quote with tracks and a new garage door opener. He charged my Visa account 50% of the amount for the job which was $1764.50. I had not heard from him since April 29th so I emailed him on May 16 and said; “William, Good Morning. I was just inquiring about the status of the garage door and a possible install date. Travis R***” He replied back; “Just waiting on the hi lift rails, should be soon. I checked last Friday that’s the truck day” I replied back that same day; “Great, thanks for the update.” I emailed him again on May 23rd; “William, Good morning. Any updates on the door and possible installation date?” He did not answer my email. I texted him on May 24th asking for an update. He texted; “Next Wednesday I will have everything. Will Wednesday work.” I texted; “yes.” He texted; “Ok will let you know a time Tuesday for the following day usually 10-11.” I then texted him back that same day and said; “I just checked with my wife, she won’t be home next Wednesday. Can we do June 7th.?” He texted“Yes.” On June 7th, William called me and said that he needed to reschedule the installation due to his child being sick. I replied that I was sorry to hear about his son being sick and that we could discuss a new install date later. I texted William on June 9th and said; “I hope your son is doing better. Can we look at a date next week for the install?” He texted ; “Yes what days are good Thursday and Friday are open. He is swollen had to go the the family doc yesterday.” I texted; “Friday is good.” (Meaning, Friday June 16th.) He texted; “That’s a plan.” I texted him on June 16th; “ETA for today?” He called me and said that he had a flat tire and that he wasn’t able to get the job done today. I told him on the phone that I wanted the job done today or I wanted my money back. He said that he couldn’t get to the warehouse and then get back to my residence to do the job. Again, I told him that I wanted my money back and that I was moving in another direction. I ended the call. He texted me after our phone call and said; “I will get it installed today.” I texted back; “Ok.” He then came to my residence and tried to show me a receipt for his new tire from *******, and I said that I didn’t need to see it. He said that he had the door, had to pay for the custom door and he begged me to reschedule to another day because he couldn’t do the job that day due to potential bad weather. I told him that I would reschedule to Wednesday June 28th and if he didn’t do the job that day, I would move on and that I wanted my money back. He agreed. William showed up at my residence on June 28th and said that he couldn’t do the job due to the air quality. I told him that was fine, but we agreed that he would have the garage door installed on that day. I told him that I wanted my money back. He said that he couldn’t get the money to me that day, but he could get it back to me on Thursday June 6th. I told him that if I did not have my money back, that I would contact the appropriate authorities. He said that he understood and I would get my money back. On July 5th, I sent William an email that said; “William, Good Afternoon. Just a reminder that we agreed that you would return my money on Thursday July 6th. If you will recall, you charged my Visa $1764.50 on April 29th. Please deliver either a cashiers check to me tomorrow or refund the amount to my credit card.” I then followed up with a text that said; “Bill, I just send you an email in regard to refunding of $1764.50 that we agreed you have to my account by tomorrow. I hope that we can get this resolved so I can move forward with someone else.” I did not get an email back or text back. I texted him again on July 5th that said; “I do hope that you have received and read both my email and text to you today.” He texted back; “Yes I did” On July 6th, I texted him; “What’s the status?” I did not hear anything from him so I called him. He answered the phone and I told him who I was. He said that he didn’t have the cashier’s check, that he didn’t have the money and wouldn’t get it until Monday. I told him that like I shared with him on June 28th, if I didn’t get my money back, I would contact the appropriate authorities. He said he understood and thanked me for not yelling at him. I ended the call.

  Business response

  07/14/2023

  7.14.2023 BBB received a phone message from Wilson D***** stating consumer received his deposit in full.

  Customer response

  07/21/2023

  I accept the business's response to resolve this complaint.
  Regards,
  
  ****** ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩