ComplaintsforPerio Inc.

• Initial Complaint

  09/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased the Barbasol, Original Shaving Cream, 7 oz bottle. The can exploded while stored in the closet. It took two hours to clean it all up, including the rug, and shoes. I called the tech support number to make a claim and the arrogant agent refused to take the claim and hung up on me.

  Business response

  09/19/2023

  We have reach out  directly to Mr. ********* and are working with him to resolve his complaint.

  *** ********
  

  Customer response

  09/20/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20619706
  
  I am rejecting this response because: 
  
  I have not heard from this company regarding this defective product that exploded [Original Shaving Cream] and my request for the $75 for clean up compensation. Your answer is not truthful!

        This was the original complaint:

  I purchased the Barbasol, Original, 7 oz bottle.  The can exploded while stored in the closet. It took two hours to clean it all up, including the rug, and shoes. I called the tech support number to make a claim and the arrogant agent refused to take the claim and hung up on me. I am requesting $75 for clean up compensation.
  

   

   

  
  ******* *********

  Business response

  09/27/2023

  September 25, 2023 
  Better Business Bureau BBB Dispute Resolution Team 
  Attn: ****** ***** 
  1169 Dublin Rd. 
  Columbus, OH 43215 
  Re: Complaint ID 20619706 
  Dear ****** *****: 
  Thank you for bringing the complaint brought by Mr. ******* ********* to our attention and allowing us to respond in kind. Please find our accounting of events detailed below, along with attached email correspondence. Please note that we responded in a timely manner, sympathized with the customer, and offered fair resolution. 
  

  • On September 18, 2023, our Office Manager received a phone call from Mr. ********* in which he had a complaint regarding a can of Barbasol failing and contents emptying in his closet. The consumer was upset as he stated he contacted another company about this complaint and the representative was rude. We are unsure of who he contacted, but it was not our company. Our Office Manager calmed him down and took his information to relay to our consumer response team. 

  • On September 18, 2023 at 3:41pm, our Consumer Response Team responded to the customer (see attachment). We sympathized with the customer, asked if it was possible to get a closer look at the can, and offered him a return shipping label for the can along with $2 to replace his can. We thanked him for his feedback. 

  • On September 18, 2023 at 4:21pm, Mr. ********* replied to our email and stated there were 3 cans and MSRP was $7.95. (see attached) 

  • At no time were we provided any photographs of the can(s) nor had Mr. ********* agreed to return the can to us.
    

  • On September 19, 2023 at 10:24am, we replied to Mr. ********* and provided a link to Walmart's website where it shows a can of Barbasol sells for $1.97 each. We offered again to reimburse him for the can or suggested he could return to Walmart. We thanked him again for his feedback and time. (see attached) 

  • On September 19, 2023 at 10:46am, Mr. ********* replied and stated our offer of replacement of the can does not compensate him for the two hours he stated it took him to clean up his rug, shoes and other clothing. He stated he was entitled to $75compensation or wanted the name/policy number of our insurance company. (see attached) 
    

  • At this point, our team determined it was best to halt communication as it appeared the consumer was simply attempting to profit from his complaint. At no time had we received proof that this incident had even occurred. 
    

  • On September 20, 2023, we received notice of Mr. *********'s 2nd complaint to the BBB stating we never responded. 

  • On September 25, 2023, our Office Manager received another phone call from Mr. *********. He was irate and used foul language. He threatened to use social media to ruin the company and cause the representative from our Consumer Response Team to lose their job. (See attached email summary) 

  While we make every effort to resolve our consumer complaints in a timely manner, Mr. *********'s request was unsubstantiated, and his monetary request was unreasonable. 

  We appreciate your office allowing us the opportunity to relay the full timeline of events. Should you have any additional questions, please feel free to reach back out to our office. 

  Sincerely, 
  *** ****** 
  Administrative Project Coordinator 
  

  
  

  Customer response

  09/27/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20619706
  
  I am rejecting this response because: 
  

  I was not asked to provide photographs of the product, tell the truth. I wish to clarify that there is only one can of shaving cream relevant to this claim. Perio’s allegation that I wished to profit reflects on Perio’s culture: Penny wise dollar foolish. Perio would rather have negative advertising then to make it right and keep a customer. Everyone reading this complaint will come to the same conclusion that is this company is third rate-loser company who does not take responsibly for their defective product.  If Perio wants documentation for this claim they should have asked for it instead of double talking their way out of this as part of their response. *** ****** is a drama queen who does not have any idea as to how to promote public relations [see her attached pathetic response] I have no doubt she went to one of the Woke inflated A schools. Whether ****** loses her job when I review my experience on X, formally Twitter five days a week is an internal matter. As far as I’m concerned Perio and ****** deserve each other and I hope she is retained so that Perio can maintain the negative advertising they deserve. Of all the companies I have dealt with in my consumer life this is the most arrogant company of them all! Keep the $75; the advertising I will provide you will be free of charge. 
  
  
  ******* *********

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