ComplaintsforIGS Energy

Energy Service Company

HeadquartersMulti Location Business

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
06/22/2022
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
An IGS Energy representative came to my condo on 6/8/2022 and mislead me about reason for their visit. They said that Columbia Gas of OH mistakenly changed my gas supplier recently to an out of state supplier and IGS was there to correct by signing me up for local gas service. IGS asked me to log into my Columbia Gas account to get my account number and then switched me to IGS Energy. They did not tell me it was for a fixed rate for 3 year contract and that there was a $99 cancellation fee if I wanted to cancel nor did they inform me of the 3 day grace period to cancel the contract. I was on vacation until 6/20/22 so was not aware of the grace period but when I returned and did some more research I found that Columbia Gas did not recently change my gas supplier to out of state supplier. The IGS rep also did not show me a clear contract or forms they had me sign since they were using ipad in sun and hard to see anything. IGS Energy is trying to scam older people in condos with lies about their current Columbia Gas service and that should not be allowed to continue. Please help in cancelling the IGS Energy contract without my having to pay cancellation fee since they lied to me about the circumstances and did not inform me that they signed me for such an extended contract.
Business response
06/27/2022
IGS was able to review the account with the customer and take care of all her concerns.

Thank you,

Customer response
06/29/2022
Better Business Bureau:

I accept the business's response to resolve this complaint.
IGS indicated they will cancel the 3 year contract and waive the fees so I can return to my original service with Columbia Gas of Ohio. The marketing manager also indicated that they will discipline the rep for his conduct and insure the rep does not provide misleading information in future.

Regards,

****** *****
Customer response
06/30/2022
Description:
An IGS Energy representative came to my condo on 6/8/2022 and mislead me about reason for their
visit. They said that Columbia Gas of OH mistakenly changed my gas supplier recently to an out of state
supplier and IGS was there to correct by signing me up for local gas service. IGS asked me to log into
my Columbia Gas account to get my account number and then switched me to IGS Energy. They did
not tell me it was for a fixed rate for 3 year contract and that there was a $99 cancellation fee if I wanted
to cancel nor did they inform me of the 3 day grace period to cancel the contract. I was on vacation until
6/20/22 so was not aware of the grace period but when I returned and did some more research I found
that Columbia Gas did not recently change my gas supplier to out of state supplier. The IGS rep also did
not show me a clear contract or forms they had me sign since they were using ipad in sun and hard to
see anything.
IGS Energy is trying to scam older people in condos with lies about their current Columbia Gas service
and that should not be allowed to continue.
Please help in cancelling the IGS Energy contract without my having to pay cancellation fee since they
lied to me about the circumstances and did not inform me that they signed me for such an extended
contract.

Satisfactory Solution:
Cancel the IGS Energy contract without my having to pay cancellation $99 fee since they misrepresented
the Columbia Gas circumstances. I want to return to the Columbia Gas default supplier.
Complaint No. 1005859
Thursday,
Customer response
07/05/2022
Consumer called back to say that this complaint is resolved and we can close the AG complaint.
Initial Complaint
06/13/2022
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am a customer of Peoples Natural Gas. I recently received an online notice thru the Peoples Website stating that IGS Energy was taking over the role of Gas supplier for my home. I never changed my supplier. I would never change to a supplier that charges double my charges and add a $99 fee to opt out. I never contacted IGS Energy. I never received an Email from IGS energy stating that I change to their service. I never received a Contract from IGS energy. I was completely saisfied with Peoples / Dominion Natural Gas Services Fees and charges. I do not want IGS Energy as my Supplier. Attorney General of PA Josh S is being notified.
Business response
06/14/2022
Good Morning,
IGS purchased Dominion East Ohio Energy accounts. IGS will be honoring the terms of the Dominion East of Ohio contract.
Per the call the customer made to IGS the account is being cancelled. There was no early termination fee with this account.
Attached you will find a copy of the letter mailed in April informing of the purchase.
Thank you

Customer response
06/15/2022
Better Business Bureau:
I accept the business's response to resolve this complaint.
Initial Complaint
06/11/2022
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I been trying to ask for additional solar panel to my system but the company been dragging the process for 3 months now and i still have not heard anything from them
Business response
06/20/2022
IGS has presented the options available to the customer, in regard to their request. Putting customers first is one of our core values at IGS Energy, so we’re committed to finding a satisfactory resolution for everyone.

Thank you,
IGS Solar Support

Thanks,
Adriana
Initial Complaint
06/11/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Just received my bill from the illuminating company and I noticed there is a charge from Igs Energy… why is the Illuminating company charging me $80 and on top of that a company called Igs Energy is also charging me $95?? Why are they double charging me!!? I never signed up to be scammed. Please help.
Business response
06/13/2022
Good Morning,
Please call our customer service number at 800-280-4474, they can review your IGS enrollment with you.
Your utility is billing you for deliver and IGS is billing you for the supply of your electric or gas. You always have these two charges. Once you sign up with a supplier the charges are broken out.
Thank you,
Initial Complaint
06/02/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
came to my house in april promsed cheaper energy costs that was a lie for my electric the going rate was .0543 per kwh they charged me .0899 the sales person also enrolled me in some kind of insurance that i told him i had no need for i canceled the program with 10 days they continued to bill me exaggerated pricing for another month they admitted that the sales person did not come to my house and say would you like to sign up for a program that would cost me more money he lied and know they want me to pay for his lies also did not give me any copies of any program to read witch is against their rules i just want what is owed me because the agreement was based on lies by there sales person its is the right thing to do and they refuse they took advantage of me a senior citizen why would i sign up for a program that would cost me a lot more money if they took advantage of your mother or father as they did to me you would do the same as i am doing please stop the illegal practices of this dishonest company befoer many more seniors are ripped off
Business response
06/03/2022
Good Afternoon,

IGS sent proof of the home energy sale made on March 31, 2022 for both the gas and electric to the PUCO on May 31, 2022. You will also fine proof of enrollment attached. IGS does show the customer opened the welcome emailed sent on March 31, this email states the rates as well.

Status: OPENED
Email Address: ********************
Mailing Address: N/A

Customer called IGS on 4/29/2022 and cancelled both products stating he could not afford. The IGS agent canceled both services and waived ETF. The customer then called back on 5/27/2022 wanting a credit for the electric bill we appeared on. IGS advised we would not credit, we must allow the utility time to make the change.
Thank You,
Initial Complaint
05/20/2022
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I talked to a lady about my bill for services she lied about a situation and also she didn’t tell me I would be obligated for 3 yrs and to be expected to pay early determination fee
Business response
05/23/2022
Good Morning,
Please call IGS at ###-###-#### and we can play the enrollment call for you. On the call our agent does review the contract terms.
I have attached a copy of the terms that IGS sent to the email address confirmed on the call. We also show the email was opened.
Status: OPENED
Email Address: janbourne4@gmail.com
After review the call the $99.00 early termination fee will stand.
Initial Complaint
05/16/2022
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Switched to IGS after I was told I would save money. NOT! My bill went up $100/month and I was told there would be a $99 early termination fee. Was straight up lied to by the salesman that pushed us to switch. They are charging a rate much higher rate ($0.0859) than AEP's price of $0.052 per kWh.
Business response
05/20/2022
Good Morning,

IGS has tried to reach to review the complaint with the the customer. IGS will need a return call to review further.

Thank you,
Initial Complaint
04/29/2022
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Jan 2022 account no, 7317116 IGS Energy rep. came to our apt door. said it was not a change of electric co. but updating our information, we are an older couple, new to apt living and thought that perhaps this is how they keep track of apt. residents. we recieved our bill, and it was double@!! being on a fixed income, we were dumb struck. called the company immediately to cancel, and were told we would have to pay $99.00 MORE dollars to cancel. we understand such charges but feel we were mislead. we even inquired of the young man if this was to change our current company and he assured us it was not. thank you ***** *********
Business response
05/04/2022
IGS waived $99.00 etf.

Thank you
Customer response
05/04/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.
Regards,

***** *********
Initial Complaint
04/26/2022
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We was lied to numerous times ! We were told when signing up that we would save 1000s of dollars a year and told me I would no longer be paying ANY rider or delivery fees on my energy bill .. after 4 months of me calling and complaining to ***** my rep he kept saying he would handle it and it never got handled and I got tired of dealing with it so I canceled the service … well here I am a year later almost and I’m still paying for it and can’t get in touch with anyone at IgS to be refunded or to even get it off my electric at all
Business response
05/04/2022
Good Afternoon,

IGS has reached out to the customer a number of time. IGS would like to speak with the customer to review complaint.

Please return our call at.

Thank you,
Initial Complaint
04/18/2022
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
An energy agent lied to me, stating my rates would be the same if not lower; however, I received my bill and now my rates for both electric and gas are doubled and the company is refusing to do anything about it. In fact, they are completely disregarding the fact their agent lied to me and are trying to say I can cancel but it will cost me $100 each line I cancel, taking 0 accountability for their agent lying to my face. It's common sense, no one in their right mind would agree to something that doubles their bills. He lied, its unethical and the company not doing anything about it is even worse. Please help me make this right
Business response
04/20/2022
Good Morning,

The IGS Market Manager spoke with Mr. **** on 4-19-2022. IGS was able to resolve Mr. **** concerns.

Thank you,

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

ComplaintsforIGS Energy

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Customer response

Customer response

Customer response

Business response

Customer response

Business response

Business response

Business response

Business response

Business response

Business response

Customer response

Business response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary