ComplaintsforIGS Energy
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Complaint Details
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Initial Complaint
04/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I canceled IGS as my electrical suppliers due to not being competitive. I received my normal bill that was due on April 7th in the amount of $88.00 for billing period Feb 19, 2022 to Mar 21, 2022. 558kwh was used and charged for. The $88.00 was paid as normal and IGS Energy received the ACH payment on April 7th, the due date. I then received another bill from IGS Energy on April 7th, 2022 for the amount of $86.64 for the same billing period Feb 19, 2022 to Mar 21, 2022 and 558kwh was used and charged for the same as the previous bill paid for on the 7th of April. This new bill was printed on April 7th, the due date of the first bill and payment is due on April 21st, 2022. I was told during a call on April 7th to IGS Energy customer service is that they had not received payment that’s why the new bill was sent out. I find it strange that now that I deceived to cancel my service that IGS Energy billing is now screwed up and IGS Energy does not want to help. Based on this I warned anyone thinking about using IGS Energy.Business response
04/18/2022
Good Afternoon,
As you can see the bills are sent by the utility company. Payments can take a few days to post. IGS shows the payment posted on 4-7-2022. As of today IGS is not showing a balance due.
Thank you,
Customer response
04/18/2022
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
******** **********Initial Complaint
04/05/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Igs energy is charging us $99.99 termination fee for cancelling them. Was shown no proof of a contract or phone conversation witch they said they would provide.Business response
04/18/2022
Good Morning,
Customer was sent the attached email. Once the customer clicks on the link within the email and sets up their MY ACCOUNT with IGS, they are able to review and manager their IGS account.
Thank you,
Initial Complaint
03/20/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
A representative of igs lied and said they worked for **** and said they needed to see my bill, luckily I noticed igs on thier name tag and contacted **** ****** to find I have been lied too. I've tried to make contact and can't get through. I Do Not want too switch to igs energy and I feel like I just got scammed, I was told I have 6 days too cancel its day 3 and I can't reach no one including the representativeBusiness response
03/21/2022
IGS will process a cancellation for you.
Thank you,
Initial Complaint
02/28/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I just realized that my gas supplier is no longer Columbia Gas. I did not talk to any representative in person or over the phone to make the switch to IGS. IGS sent me a copy of the authorization form, but that is not my signature. My signature was forged.Business response
02/28/2022
Good Afternoon,
IGS shows a cancellation processed and the fee was waived per phone call on 2/25/2022. An IGS manager will be reaching out to review the account with you further.
Thank you,
Initial Complaint
12/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My father who was 78 years old who recently past away in December . Was sold solar panels for his home. He was told that he would save money on his electric bills . For one this was not the case . He tried several times to have this dismissed but at no prevail he could not get through . He was being billed from **** ****** ***** and for the solar panels . Since my fathers passing us kids need to sell his property . The problem that is horrible is that we have to either find a buyer to take over the solar contract or pay 71k Plus . On top of that they conned him into putting another roof on his house to install the solar panels . He was never told that the beneficiary of his estate meaning his children would be responsible for this solar contract .On top of everything with this company . The solar system does not work properly . The whole house surges from power failure . All the lights dim fans almost shut off Its not correct and i have tried multiple times for them to come out and fix the problem. there again i have tried several times to contact them and still no answer . How can a company do this to the beneficiary's when the beneficiary's knew nothing or were not even involved with this transaction . CAN YOU PLEASE HELP ME ?Business response
01/05/2022
We are working with everyone involved to help resolve this situation. Putting customers first is one of our core values at IGS Energy, so we’re committed to finding a satisfactory resolution for everyone.
Thank you,
IGS Solar SupportInitial Complaint
12/28/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received my gas bill and saw IGS energy on it . I did not give my permission to anybody to sign me up to this service and I don t want any of accounts to by connected to this company. I called today to cancel my membership and when I told the teller that I do not want any of their services ever with all my accounts he lost his mind and started shouting at me. Their phone number is tricky, if you push number 2 to cancel the membership you will never get hold of nobody which is done purposely that way. If you push nuber 1 to join their membership they will pick up the phone immediately and the surprise is when they find out that you are calling to cancel and not to join. You will not be welcomed and they will try to illude you and tell you that the membership is cancelled. This is not a fair and honnest way to drag consumers into something they did not agree to or know about. Even if this done by the community, each consumer has the right to be consulted and has to agree to it before signing him up into this scam. Not for gas and not for electric . No more . MY dominion account * *************Business response
12/29/2021
Good Morning,
The account in question came to IGS via the City's opt out aggregation plan. If a customer does not opt-out they are enrolled with the supplier of choice. IGS did process a cancellation per the customer request.
Thank you,Initial Complaint
12/10/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
There is a second line item on my Dominion Bill which shows a company that I have NOT contracted with, or requested service from, called IGS Energy. My typical Dominion bill is about $36/month. The current bill due is $188.30. That's a 190% increase!!! I have never asked for this company to service my apartment. ******** **** * * **** **** ****Business response
12/14/2021
Good Morning,
IGS acquired the account via Dominion Energy Solution. I have attached a copy of the most recent renewal letter sent.
IGS can be reached at ************, for further account information.
Thank you,
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Customer Complaints Summary
204 total complaints in the last 3 years.
63 complaints closed in the last 12 months.