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          Additional Information

          Not BBB accredited

          The Wendy's Company Headquarters & Corporately Owned Locations

          View full profile

          This is a multi-location business.

          Find a Location

          The Wendy's Company Headquarters & Corporately Owned Locations has 253 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.
            Location of This Business
            1 Dave Thomas Blvd, Dublin, OH 43017-5452
            Email this Business
            BBB File Opened:
            2/4/1973
            Years in Business:
            55
            Business Started:
            11/1/1969
            Date of New Ownership:
            1/1/2008
            Type of Entity:
            Corporation
            Alternate Business Name
            • Wendy’s Restaurants, LLC
            • Wendy’s International, LLC,
            • Quality Is Our Recipe, LLC
            • The Wendy's Company Headquarters
            • Wendys
            • Wendy's Old Fashioned Hamburgers
            Business Management
            • Mr. Randy Morgret, Claims Manager
            • Ms. Monica D. Bates, Claims Supervisor
            • Ms. Rachel Mooney, Consumer Relations Coordinator
            • Ms. Liliana Esposito Esquire, Chief Communications Officer
            • Ms. Robin Maxwell
            • Mr. Michael G Berner, Vice President - Corporate Securities, Counsel & Chief Compliance Officer & Assistant Secretary
            • Mr. Gunther Plosch, CFO
            • M. Coley O'Brien, Chief People Officer
            • Mr. Kevin Vasconi, Chief Information Officer
            • Heidi S Schauer, Vice President, Communications, Public Affairs, and Customer Care
            • Ms. Kate Bentley
            • Mr. Kirk Tanner, CEO
            Contact Information

            Principal

            • Ms. Robin Maxwell

            Customer Contact

            • Ms. Kate Bentley
            Additional Contact Information

            Email Addresses

            Website Addresses

            Additional Business Information
            Additional Info
            The Wendy’s Company (“The Wendy’s Company”) is the parent company of its 100% owned subsidiary holding company Wendy’s Restaurants, LLC (“Wendy’s Restaurants”). Wendy’s Restaurants is the parent company of Wendy’s International, LLC, formerly known as Wendy’s International, Inc. Wendy’s International, LLC is the indirect parent company of Quality Is Our Recipe, LLC (“Quality”), which is the owner and franchisor of the Wendy’s® restaurant system in the United States.  As of January 1, 2017, the Wendy’s restaurant system was comprised of 6,537 restaurants, of which 330 were owned and operated by the Company.

            Serving Area
            • AB
            • AK
            • AL
            • AR
            • AS
            • AZ
            • BC
            • CA
            • CO
            • CT
            • DC
            • DE
            • FL
            • GA
            • GU
            • HI
            • IA
            • ID
            • IL
            • IN
            • KS
            • KY
            • LA
            • MA
            • MB
            • MD
            • ME
            • MI
            • MN
            • MO
            • MS
            • MT
            • NB
            • NC
            • ND
            • NE
            • NH
            • NJ
            • NL
            • NM
            • NS
            • NT
            • NU
            • NV
            • NY
            • OH
            • OK
            • ON
            • OR
            • PA
            • PE
            • PR
            • QC
            • RI
            • SC
            • SD
            • SK
            • TN
            • TX
            • UT
            • VA
            • VI
            • VT
            • WA
            • WI
            • WV
            • WY
            • YT

            Alerts

            See What BBB Reports On

            Pattern of Complaint

            On October 16, 2022, BBB identified a pattern of complaint after a file review was completed using complaints and customer reviews in our file between March 1, 2022 to September 30, 2022 from customers with whom the business had a marketplace interaction or relationship.
            Their communications allege:
            1. Failure to refund orders received through the Wendy's App. Customers state they do not receive order or order is incorrect and they are unable to obtain refund.
            2. Failure to address customer's concerns/problems through BBB. Wendy's is nonresponsive to customer's complaints filed with BBB.
            3. Failure to address customer's concerns/problems through Wendy's customer support via email, chat or phone calls in a timely fashion or at all. Customers state when trying to contact Wendy's support in any way, they cannot reach customer service representatives, or wait for three hours or longer to do so.

            As of October 31, 2022, the business has failed to respond.  BBB attempted contact with the business concerning the pattern of complaint still being present on January 22, 2023, April 18, 2023, and March 18, 2024.

            Alert

            While BBB continues to accept and report complaints against this business and fulfill its responsibility to inform businesses of communications from its customers, this business has indicated in April 18, 2023 that it will not accept or respond to complaints forwarded by BBB.  Please see response from business:

            "We are not interested in addressing issues raised on a platform not supported by our organization. "

            Contact Information

            1 Dave Thomas Blvd

            Dublin, OH 43017-5452

            Get Directions
            Visit Website
            Email this Business
            (888) 624-8140

            Accreditation

            This business is not BBB Accredited

            Years in Business: 55

            BBB Rating

            F

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.