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          Find a Location

          The Manchester Group, LLC has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • The Manchester Group, LLC

              6100 Emerald Pkwy Dublin, OH 43016-3248

              BBB Accredited Business

            • The Manchester Group, LLC

              PO Box 8003 Dublin, OH 43016-2003

              BBB Accredited Business

            • The Manchester Group, LLC

              PO Box 9052 Dublin, OH 43017-0952

              BBB Accredited Business

            Business ProfileThe Manchester Group, LLC

            Home Warranty Plans
            Multi Location Business
            BBB accredited business

            Contact Information

            6100 Emerald Pkwy

            Dublin, OH 43016-3248

            Get Directions
            Visit Website
            (877) 275-8197

            Business hours

            Closed
            Business Hours
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            Closed
            Closed

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            28 complaints closed in last 3 years

            9 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/24/2007

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

             The company offers home protection line of products including Utility Line Protection and HVAC System Protection plans.

            Products & Services

             The company offers home protection line of products including Utility Line Protection and HVAC System Protection plans.

            Business Details

            This is a multi-location business.

            Find a Location

            The Manchester Group, LLC has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • The Manchester Group, LLC

                6100 Emerald Pkwy Dublin, OH 43016-3248

                BBB Accredited Business

              • The Manchester Group, LLC

                PO Box 8003 Dublin, OH 43016-2003

                BBB Accredited Business

              • The Manchester Group, LLC

                PO Box 9052 Dublin, OH 43017-0952

                BBB Accredited Business
              Location of This Business
              6100 Emerald Pkwy, Dublin, OH 43016-3248
              BBB File Opened:
              7/15/1975
              Years in Business:
              18
              Business Started:
              3/1/2006
              Accredited Since:
              5/24/2007
              Alternate Business Name
              • ABC Home Services
              • IGS Energy Home Services
              • Utility Shield
              Hours of Operation

              Primary

              M:
              8:00 AM - 6:00 PM
              T:
              8:00 AM - 6:00 PM
              W:
              8:00 AM - 6:00 PM
              Th:
              8:00 AM - 6:00 PM
              F:
              8:00 AM - 6:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mr. Bill Thomas, President
              • Mr. Scott White, Co-owner
              • Mr. Doug Austin, Co-owner
              • Mrs. Monica Scharschmidt, Claims Manager
              • Ms. Julie Cremeens, Supervisor
              • Mr. Jason Richards, Director, Home Warranty Operations
              Contact Information

              Principal

              • Mr. Bill Thomas, President

              Customer Contact

              • Mrs. Monica Scharschmidt, Claims Manager
              • Ms. Julie Cremeens, Supervisor
              • Mr. Jason Richards, Director, Home Warranty Operations
              Additional Contact Information

              Fax Numbers

              • (614) 659-5970
                Primary Fax
              • (614) 444-8636
                Other Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Home warranties

              Customer Complaints

              28 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/26/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I purchased this wire repair warrenty to protect from major repair prices. Our house was built in 1948. The salesman told me it would cover any wiring issues. I have a short or something in my system, maybe due tp a water getting intp the wiring. they now say that is not covered because it is not a wear and tear issue. to me that doesn't hold up to what the salemen said to get me to buy the program.
              Read More
              Read 27 More Complaints

              Customer Reviews

              6 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Sylas C

              09/27/2024

              Back in 08/05/2022 I had just moved into my first apartment and a man came knocking on my door asking about my bills and I didn't know any better since he said ****** ****** and ************ were in legal trouble over fraudulent charges and that he could make my bills cheaper. I allowed him to look at my bills and suddenly the next month my bills said IGS energy. The rates were much higher than before, and when I looked into it, I now had a contract lasting 2 years with them and it costed hundreds of dollars to get out of it. I decided to take it on the chin as I got scammed and just pay for the bills since I couldn't afford the early termination fee, but now I can't take it any longer. ************ is currently charging $0.3567 per CCF of natural gas while IGS is charging me a whopping $1.15 per CCF! That's almost 3.3x what I should be paying! Toledo ****** is currently charging $0.0844/kWh while IGS is charging me $0.1189/kWh which is almost a 1.5x increase. This is ridiculous, and over the course of winter and actually using my heat, a 3x gas bill would result in hundreds of dollars extra being spent. This is absolutely ridiculous, and I can't take it any longer.

              The Manchester Group, LLC Response

              09/30/2024

              Thanks for your feedback. Were sorry to hear you have not had a good experience. Please contract us at ************************ so we can review your contract.
              Read 5 More Customer Reviews

              Local BBB

              BBB of Central Ohio

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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