ComplaintsforThe Diamond Cellar
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Complaint Details
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Initial Complaint
11/14/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Monday November 14, 2022 I went on the company website and ordered 1 Lab Grown Diamond Flower Bracelet. Sub total, shipping, and total all said free, so I ordered it and received a confirmation number #********* and order number #***** It said order updates at the bottom of the page. I will get shipping and delivery updates by email. My customer information below was my email, shipping and billing address, shipping method and standard was at the bottom of the order. The nature of this dispute is I received an email stating your order was canceled after it was confirmed in my email. I went back to the order and noticed that my order said out of stock after I received my confirmation and order number. How can it be out of stock after receiving my confirmation and order number? I tried sending the company an email as to why this happened and I even asked the chat why this happened and have not received a response back from anyone. And they refuse to honor my order.Business response
12/09/2022
Good day,
I hope this message find you well. Regarding your attempted purchase on our website, we are sorry for any inconvenience. Our website, like many others, updates pricing periodically over time. Clearly there was an error, being a zero dollar amount in this instance. We explicitly cover when this rare occurrence transpires in our Terms Of Service clearly marked on our website. We hope to serve you in the future. If you have any questions or comments, please feel free to reach out to myself, Store Director, ****** ******. I would be more than happy to discuss this further with you at your convenience. We appreciate you taking the time to express your experience, and will do whatever we can in the future to do our best to provide a great experience.
Warm regards,****** ******
Store Director
Diamond Cellar
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.