Customer ReviewsforMidwestern Auto Group

I recently purchased a 2016 BMW i8 with cash from this dealership, expecting everything to be in order and as described. Unfortunately, my experience was far from satisfactory. Firstly, I was given two keys, but one of them was broken. Additionally, there was no charger provided for the hybrid car, and the systems were down. Despite a brief test drive of less than a mile, which was not sufficient to assess the car's condition, I proceeded with the purchase based on the dealership's assurances. Driving the car home from **** to *** ******, the drivetrain malfunction warning came on halfway through the trip. I immediately notified the salesman, who advised me to drive it slowly and take it to a BMW dealership for inspection. This issue should have been detected and disclosed by the dealership before the sale. Moreover, I had to purchase a third-party warranty since the dealership did not offer one. They keep insisting that the vehicle was sold "as is," but it's clear they were negligent and aware of the preexisting condition. Unfortunately, I do not have a scanner to confirm the codes, but they would have undoubtedly appeared. Now, I am facing a $5,000 repair bill for issues that should have been addressed by the dealership beforehand. This level of negligence and lack of transparency is unacceptable. I will be taking further action against this dealership and strongly advise others to avoid doing business with them.

We purchased our BMW 45 days ago. We lived out of state at the time with a move in date scheduled in OH. We were told during the contract signing that we would be notified by someone to get a vin inspection. That notification never came. Then as we were preparing to move I received a call from the dealership expressing how urgent it was to get this done and that would email the instructions how to get it done. Turns out this was just the form and a note in the email to simply go to the local sheriffs department to get it do. Would have done it long before if we were instructed correctly. Now we live in Ohio and the car needs to be registered in Indiana. After we called SEVERAL times with 95% of our calls not returned we finally drove to dealership and spoke to Steve Johnson in his office. He was very polite and courteous and made a call to someone right then. He then told us in his office that “we don’t need to worry or do a thing, we have it under control and have someone working to get it resolved. Best case scenario we will have plates sent to us or we would be asked to come in and get a new temp tag before they expire”. Ok today they expire and we have heard ABSOLUTELY NOTHING!! My wife left a message for Steve yesterday without a call back. I called twice today without a call back. The dealership closed 20 min ago and we will be driving on expired plates tomorrow. We have also had dealings with the Porsche dealer in the same complex so we’ve realized this is a MAG problem in total. Communication is horrible. You would expect a MUCH higher of service for the level of cars they sell. If I could do all over I would definitely find a different dealer. After reading some other reviews (too late on my part) we’re not the only customers that have experienced this poor customer service.

Absolute horrible experience with their service department. Not just the representative lies every time I went in for service, but their service department director doesn't even want to hear my stories. They wouldn't give me the name nor number of the owner. We asked for the owner to call me back many times, never heard anything. Long story short, my Volvo XC40 2023 started having issues when I had it only for 6 months. After that, many trips to the service, each time the representative ** ****** makes lies. The very last time I went in for service, they gave me a loner car. When I returned to pick up my car, they said the 4 rims on the loner car was all damaged. They insisted it was me and wouldn't release my car until I pay $1200 for the damage. Then I asked why do I have to pay? Don't you have my insurance? ** told me I CAN'T use my insurance. My insurance on their file only gave me permission to drive the car if the cop pulls me over. I asked to speak to manager, **** came and told me yes I CAN go through my insurance but when I tried to reason with him. He also insisted the car had no issues when I drove out and I have to pay for the damage or I won't get my car. I did coz I had an important appointment and I needed my car. I came home later and gave it more thought. I felt more and more suspicious something is not right. So I called again, this time I didn't want to talk to the manager and asked to speak to the director **** to provide video footage to show me how the car was when I drove out the lot, they said they don't have. How can they prove it was me if they can't show me evidence how the car was when I drove out. Then I started to tell him about my car and many trips back to service, it was always one issue after another. In fact, two service messages came up when I was on my home just 10 minutes after I picked up my car just the week before. Had you fixed the issue I wouldn't even need loner car. Then **** just shut me down and didn't want to listen

Not trustworthy. Service staff lied to me and then called me a liar when I questioned them. I’ve never been called a liar, let alone by a business where I bought a new vehicle. Charged for a rental, even though it was complimentary the last time. I’ll never go back and tell everyone I know to stay far away.

My jaguar has been in the shop for 2.5 weeks now and still no answers. This also happened when my car was in there back in Feb/March they had it for 3 weeks and then get a call and said I had a cracked windshield. They showed me intake photos but it very difficult to see. I called the service manager several time and he never even returned my call. My car is a leased and due to the service we will be turning it in soon and will not lease or buy another car from this dealer. If I could give a rating in the negative I most certainly would do so.

My wife has taken her car her car here for years. They half @ss fixed it. When the clutch went out it stated on the service request to replace the flywheel. They didnt then the the ole TDI started clacking. Took it back didnt charge us labor, however the mechanic used impacts on the ball joints (****ed them up) I had to replace them, left the new long side vw axle hanging off the tire ruined it, it started to leak grease. I had to replace that, then all the plastic was ripped off on the passenger wheel well ( i had to replace that). INCOMPETENCE AT ITS FINEST!! Oh, if they tell you they can grind aluminum wheels to make them true again they lie dont fall for it that was on the 14 jetta. When i emailed them they acted like they cared because, quite frankly, how you gonna prove it in court! Answer, you cant they know it. Sh++ty Service advisers and **** a** mechanics update: DO NOT GO HERE UNLESS YOU WANT RIPPED OFF ********************* IS A SHYSTER AND A LIAR **** IS A WORTLESS MECHANIC THEY HAVE DESTROYED MY VEHICLE. PICS OF THE ***** LEFT OUT OF THE SUBFRAME THAT THEY REPLACED THEN TRIED TO SAY THATS HOW ALIGNMENTS ARE DONE. YOU HAVE BEEN WARNED.

Purchased a Land Rover Velar. Had no issues until I received a recall that required a software update that only the dealer could do. Took it to MAG, where I had purchased the vehicle and have non-stop issues since then. Can't get straight answers, problems never fixed, service desk people will tell you anything to get you out of shop and off the phone, never follow up when they say they will and always have excuses and flat out lies. Also, the personnel turnover seems excessive. I would not take another vehicle from MAG even if they gave it to me for fee because of how awful the service department is. Avoid this Dealer at all costs unless you want to waste untold amounts of times dealing with all of their incompetence, lies and lack of professional courtesy! Tried to give MAG a zero rating, but site would not allow it........

The worst communication with a dealership I have ever experienced. Originally diagnosed my vehicle with a dozer valve issue. $1200 estimate. The part arrives, they fix it, re-run the diagnostics on it and go to see if the code clears and after I call back for again, I am told and I quote "well we knew there was a thermostat code on the original diagnostic, but thought the dozer valve would clear it." NO disclosure AT ALL on the thermostat issue the first time around. Last week I was told another $700 to fix the thermostat. It is a week later and still no vehicle, 2 weeks in total. No offer of a loaner car, no communication, constant excuses and quite honestly I will NEVER refer any business to this dealership and I have many friends and co-workers that drive ****** Should have listened to my dealership friend and went to *****.