Customer ReviewsforThe Twenty Seven Group, LLC

I wish there is -ve stars as well to review this scammer HOA. They just collect money at the beginning of every year and don't even care to respond properly when we have questions related to our home improvement or neighborhood improvement. Without any justification the management increased HOA fee unreasonably.

This transaction has nothing to do with the decisions of management but is the decision of your Board of Directors. The role of management is to act at the direction of the Board of Directors.

Just increased our HOA bill at Belmont Place, Lewis Center, Ohio without any prior discussion or meetings. Given just 1 month to come up with the money. Also, they set the town hall meet after the payment due date which is absurd.

This transaction has nothing to do with the decisions of management but is the decision of your Board of Directors. The role of management is to act at the direction of the Board of Directors.

I’m submitting this review on behalf of our HOA Board. The 27 Group fails to perform the basic services of a property management company. When it comes to budgeting, they do not do a thorough job of reviewing the community assets and what is responsible to be accounted for in the budget. There is inconsistent communication and expectations between the owner, who also does all of the financials, and the property manager who communicates with the board. Invoices are paid late, reporting is late. It’s overall a very bad experience and we do not recommend them for fulfilling property management services.

Thank you for your feedback. Continued turmoil within the community and within your Board, as well as failed Board directives and demands beyond contracted services are exactly the reason we, as your management company decided to end services and not renew our contract in 2024. Despite our best attempts in 2022-2023 we remained unable to perform to your Board's unreasonable standards at the extraordinarily discounted rate we were offering. I am confident that you have found a better fit for management in response to our terminating your contract and wish you and your community the very best.

I used to have a very communicative rep with Full Circle Property. While I didn't always agree with their stance on things, I was at least given the time of day. Now - nothing. I've reached out to my new rep multiple times without a response. Actually, the only reason I even know he is a rep with The 27 Group is because my old rep included him on an email to provide a new intro. This dude didn't even reach out to any of our residents to introduce himself or anything, so I'm unsure why I expect him to respond to my inquiries. It's very frustrating to see rates get increased while you have zero clue where it's going. I've been privy to their budget and it doesn't seem there is any retained earnings to better the community. Rather just a float to ensure they can stay comfortable and paid. I actually own my spot outright, so I'm curious how I can get out from under their thumb. The money going to this HOA could surely be used for updates that benefit my residence, and in turn, the community. I will say I think they do get the grass cut fairly consistently, so thanks for that, but I'll happily do that for free for everyone.

I can see that you are frustrated with the change in your assigned manager. However, we do have several levels of supervisory management in place, and while I don't have record of you contacting any of us, I do appreciate your willingness to share your concerns. You reside in a Condominium Association, and part of purchasing a unit in a COA is that you are bound by the state law and the governing documents of your Association. You don't own just your unit, you are a partial owner of the entire condominium project. This can be a complicated concept that we are always happy to help explain to owners. The COA is required to collect annual assessments to pay for the operating expenses of the community as a whole, including but not limited to: common area utilities, insurance, landscaping, grounds care, building maintenance, roofing, roadways, administration, management, etc. Additionally, it is a State requirement that your reserve funds remain fully funded to pay for capital expenditures. Finally, due to the small size of your Association, the common area expenses can only be shared among a low number of doors, and while your Board of Directors continues to do their best to keep annual assessments low, there are many factors to consider. As your management company, we offer our services well below the market rate due to our long standing relationship with your community, and we operate at the direction of your Board of Directors. I do encourage you to continue to attend annual meetings of homeowners or even run for the Board of Directors in future elections. If there is anything else I can assist with, please feel free to email me directly. Our website is www.the27grp.com and all of our contact information is available there.

As follow up , I can see that there were email exchanges between you and your manager between 10/10/23 and 10/27/23. The most recent email received from you indicated that you were satisfied with the response and that you had been having email issues. I do hope all has been resolved and would respectfully request that you reconsider your negative review of our company. Feel free to reach out to me directly with any additional concerns.

It appears that the 27 group has no interest in equal right, community member rights, or ensuring that tyrannical HOAs are not able to ruin quality communities full of folks who want to live quiet, peaceful lives within their neighborhood. Through nearly 5 months of correspondence I have been provided false information, ignored, and most recently told I would receive no more responses to my inquiry. This is as clear a social injustice as i have seen in my life and its astonishing to me this company can remain in business.

As a homeowner in your HOA, you have been provided with the governing documents for your community and you have been provided with multiple responses to your many questions and concerns over several months.  From the annual meeting, when you were not elected to the Board of Directors, through last week, you have expressed your distaste for the Board and management.  You have asked for guidance that exceeds our obligation to homeowners and is beyond the scope of management for a community association.  While you have been given many answers, it is not the responsibility or requirement of management to provide you with the answers you wish to hear, as we are bound by the governing documents of the HOA.